The following facilities are closed seasonally each year. They will be closed from September 4 to December 20:
Dining is available at the restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. The hotel also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.
This Canazei hotel also offers barbecue grills, multilingual staff, and ski storage. A total renovation of this property was completed in November 2021.
Chalet Queen is a smoke-free property.
Chalet Queen offers 21 accommodations with slippers and designer toiletries. These individually furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets, down comforters, and premium bedding. 32-inch Smart televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. This Canazei hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
A complimentary buffet breakfast is served each morning between 7:30 AM and 9:30 AM. A hosted evening meal is available for a surcharge daily (reservations required).
Chalet Queen Restaurant - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
The recreational activities listed below are available either on site or nearby; fees may apply.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time ends at 9:30 PM
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out time is 10:30 AM
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Security system
Debit cards not accepted
Property does not follow sanitization practices of any association
Staffed front desk
Carbon monoxide detector
LGBTQ friendly
Smoke detector
Service animals are allowed
Service animals are exempt from fees/restrictions
Front desk opens daily at 7:30 AM
Front desk closes daily at 9:30 PM
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Mobile key entry is not available
Protective clothing is not available to guests
Food service has not been amended for enhanced safety
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are not in place
Contactless check-in is not available
Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Gap period enforced between guest stays - 24 hours
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).