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Get an overview of this hotel
3-star Zermatt hotel steps from Matterhorn Ski Paradise

Popular property highlights

Breakfast included
Free WiFi
Laundry facilities
Smoke-free property
Multilingual staff

Location

Situated on a river, this hotel is within 1 mi (2 km) of St. Mauritius Church and Matterhorn Ski Paradise. Matterhorn Museum and Mountaineers Cemetery are also within 15 minutes. Zermatt Station is 7 minutes by foot and Zermatt Gornergratbahn Station is 7 minutes.

Hotel Features

A fitness center, a bar/lounge, and spa services are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a meeting room, dry cleaning, and laundry facilities.

Room Amenities

All 27 soundproofed rooms feature free WiFi and espresso makers. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find down comforters and hair dryers.

Languages Spoken

  • English

Show all languages

Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • A pet fee will be charged per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3 PM

Check-in time ends at 7 PM

Minimum check-in age is: 18

Check-out

Check-out time is 10:30 AM

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Safety features at this property include a fire extinguisher and a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

No pets or service animals allowed

Debit cards

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets allowed for an extra charge per pet, per night
  • Dogs and cats only

We should mention

This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation.

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Hotel Names

  • Phoenix Hotel Zermatt
  • Phoenix Zermatt
  • Phoenix Hotel
  • Phoenix Zermatt
  • Phoenix Hotel Zermatt

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Hotel Amenities

Renovations + Closures

The property is closed between 22 April and 22 May.

Property Features

Phoenix features a fitness center, tour/ticket assistance, and ski storage. Public areas are equipped with complimentary wireless Internet access. For a surcharge, the property provides a train station pick-up service and a train station drop-off service. This Zermatt hotel also offers a fireplace in the lobby, laundry facilities, and express check-out.

  • Express check-in
  • Bar/lounge
  • Elevator
  • Fitness facilities
  • Train station drop-off (surcharge)
  • Front desk (limited hours)
  • Free breakfast
  • Express check-out
  • Tours/ticket assistance
  • Year Built - 2009
  • Free WiFi
  • Dry cleaning/laundry service
  • Smoke-free property
  • Spa services on site
  • Ski storage
  • Distance from property (km) 7
  • Luggage storage
  • Wheelchair accessible – no
  • Train station pickup (surcharge)
  • Laundry facilities
  • Total number of rooms - 27
  • Television in common areas
  • One meeting room
  • Number of floors - 4
  • Number of buildings/towers - 1
  • Multilingual staff
  • Fireplace in lobby

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Room Amenities

Phoenix offers 27 accommodations with espresso makers and safes. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Free WiFi
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Soundproofed rooms
  • Blackout drapes/curtains
  • Hypo-allergenic bedding available
  • Phone
  • Towels provided
  • Desk
  • Linens provided
  • Private bathroom
  • Free toiletries
  • Espresso maker
  • Hair dryer
  • Bathtub or shower
  • In-room safe
  • Number of bathrooms - 1
  • Heating
  • Cable TV service
  • Flat-panel TV
  • Down comforter

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Sports massage
  • Massages

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snowboarding nearby
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Rock climbing nearby
  • Mountain biking nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Hotel Reviews

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