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Arbutus Inn

3.0 star property

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Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Exterior
Business center
Interior
Interior entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk
$95
includes taxes & fees
Apr 23 - Apr 24

Explore the area

View in a map
2898 Douglas St, Victoria, BC, V8T4M9
  • Place, Government Street
    ‪4 min walk‬
  • Place, MayFair Shopping Centre
    ‪6 min walk‬
  • Place, Save-On-Foods Memorial Centre
    ‪17 min walk‬
  • Airport, Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪4 min drive‬

Room options

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About this property

Arbutus Inn

3-star hotel in Burnside
A 24-hour front desk, a computer station, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Arbutus Inn features a vending machine. A computer station is located on site and wireless Internet access is complimentary. Onsite self parking is complimentary.

Arbutus Inn is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 893 out of 1777 reviews
Rating 8 - Good. 609 out of 1777 reviews
Rating 6 - Okay. 172 out of 1777 reviews
Rating 4 - Poor. 55 out of 1777 reviews
Rating 2 - Terrible. 48 out of 1777 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Agnes

Stayed 2 nights in Jan 2026

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything is working out here for sure. Great staff, clean renovated room and great amenities in the room
Stayed 1 night in Jan 2026

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Hassan

Liked: Cleanliness, property conditions & facilities
Courteous staff and the room is adequate.
Stayed 1 night in Jan 2026

10/10 Excellent

Alain

Stayed 1 night in Jan 2026

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was ok, just extremely warm and no way to turn the heat down...none of us had a good sleep as we were way too hot but the staff was great!
Stayed 1 night in Jan 2026

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service
The place was clean, but the mattress was not very comfortable. Overall, it is a good and affordable place to stay for two nights.
Stayed 2 nights in Jan 2026

8/10 Good

Dawn

Stayed 1 night in Dec 2025

6/10 Okay

Alexandra

Stayed 1 night in Dec 2025

8/10 Good

Charanjit

Stayed 1 night in Jan 2026

10/10 Excellent

Gideon

Stayed 1 night in Jan 2026

10/10 Excellent

Brad

Stayed 1 night in Jan 2026

10/10 Excellent

Gurdeep singh

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2026

10/10 Excellent

Diego

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean room, friendly staff 10/10
Stayed 3 nights in Dec 2025

10/10 Excellent

Tigerrr

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Dec 2025

8/10 Good

Salahdin

Stayed 2 nights in Dec 2025

6/10 Okay

Shaun

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff are good… the rooms are ok… the only issue we had were the paper thin walls and you hearing the people next door giggling and talking
Stayed 2 nights in Dec 2025

8/10 Good

Manpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2025

8/10 Good

Viano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near dining, shopping and DT. Room was clean and bed was comfy. Parking was a little tight but not bad at all. Good stay!
Stayed 3 nights in Dec 2025

10/10 Excellent

MICHAEL

Stayed 1 night in Dec 2025

10/10 Excellent

Angelica

Stayed 3 nights in Dec 2025

10/10 Excellent

Christopher Nolan

Stayed 2 nights in Dec 2025

8/10 Good

Lai Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2025

8/10 Good

Gagandeep

Liked: Staff & service, property conditions & facilities
Small convenience items we’re missing , vending machines with no card payment
Stayed 2 nights in Dec 2025

6/10 Okay

Benoit

Liked: Cleanliness, staff & service, amenities
The room was in good condition, and the staff was courteous. Nice to have free parking in Victoria. Location is a noisy due to heavy road traffic in the area.
Stayed 1 night in Sep 2025