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Holiday Inn Express & Suites Terrace by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Terrace by IHG

Exterior
Indoor pool, open 7 AM to 10 PM, sun loungers
Free daily buffet breakfast
Exterior
Standard Room, 1 King Bed | Minibar, individually furnished, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Pool
  • Air conditioning
  • 24/7 front desk
$125
includes taxes & fees
Oct 4 - Oct 5

Explore the area

View in a map
3059 Highway 16 East, Thornhill, Terrace, BC, V8G 4P3
  • Place, Mills Memorial Hospital
    ‪4 min drive‬
  • Place, Skeena Valley Golf and Country Club
    ‪6 min drive‬
  • Place, Heritage Park Museum
    ‪6 min drive‬
  • Airport, Terrace, BC (YXT-Northwest Regional)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Minibar, individually furnished, desk, laptop workspace

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Minibar, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(43 reviews)
  • 280 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Minibar, individually furnished, desk, laptop workspace

Suite, Multiple Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 377 sq ft
  • Sleeps 7
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Minibar, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(23 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Mobility)

Minibar, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Minibar, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(4 reviews)
  • 323 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Holiday Inn Express & Suites Terrace by IHG

Terrace hotel with indoor pool
This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Holiday Inn Express & Suites Terrace by IHG offers 93 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Holiday Inn Express & Suites Terrace by IHG features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a 24-hour business center and a meeting room. This business-friendly hotel also offers a vending machine, multilingual staff, and a garden. A roundtrip airport shuttle is complimentary to guests (available on request). Complimentary uncovered self parking is available on site.

Holiday Inn Express & Suites Terrace by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 9:00 AM to 9:00 PM on request
  • Onsite parking available only on request
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Golf
  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • High-pile carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 7 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Terrace Hotel
Holiday Inn Express Terrace
Holiday Inn Express Suites Terrace
Holiday Inn Express Suites Terrace
Holiday Inn Express Suites Terrace by IHG
Holiday Inn Express Suites Terrace an IHG Hotel
Holiday Inn Express & Suites Terrace by IHG Hotel
Holiday Inn Express & Suites Terrace by IHG Terrace
Holiday Inn Express & Suites Terrace by IHG Hotel Terrace

Holiday Inn Express & Suites Terrace by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 473 out of 722 reviews
Rating 8 - Good. 183 out of 722 reviews
Rating 6 - Okay. 39 out of 722 reviews
Rating 4 - Poor. 14 out of 722 reviews
Rating 2 - Terrible. 13 out of 722 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Very friendly and efficient.
Stayed 6 nights in Jun 2025

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for a day after I long long long drive.
Stayed 2 nights in Jun 2025

8/10 Good

Brent

Stayed 3 nights in Jun 2025

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jun 2025

10/10 Excellent

Robert

Stayed 2 nights in Jun 2025

10/10 Excellent

Sinobo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Colin, Vernon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A few minutes drive east of downtown, but Well designed & built property, opened +/-2016? Great amenities, including indoor pool, exercise room & lobby area. Great full hot breakfast. Good staff.
Stayed 2 nights in Jun 2025

6/10 Okay

Lisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Brittany

Stayed 2 nights in May 2025

10/10 Excellent

Trevor

Stayed 2 nights in May 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

A few issues for us, but overall i'd recommend.

I've stayed here several times before without an issue, so i would stay again, but not happy with this stay! We booked a 'pet friendly' suite on hotels.com app with the amenities feature ,'pet friendly' (so this needs to be fixed to prevent this from happening) I also messaged the hotel saying we will have a dog with us. When we arrived in town and i didnt receive a reply about our pet, i called and the person that answered said suites are not their pet friendly rooms and we'd have to have a 2 queen room and we could have a cot at an extra cost. I was not happy, but i knew it wasnt her doing, so just took the room with a cot. We were definitely crammed in the room with the cot, not impressed. Plus it was more expensive than the suite, so that was extra frustrating. The message light on the phone was flashing constantly all night and the front desk person wasnt any help with that, also no shampoo in the room (dispenser in shower had conditioner, body wash and body lotion). Again the front desk person was not very helpful, there may have been a language barrier, so again i shrugged it off. Nothing life shattering, but not impressed at all. On a positive note I do want to mention I was impressed with the guy working in the breakfast area! He stayed on top of everything so well, any time anything was out or close to running out he was right there refilling and we were happy with the breakfast options.
Stayed 1 night in May 2025

10/10 Excellent

Renise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in May 2025

8/10 Good

Donna

Stayed 4 nights in May 2025

8/10 Good

William, Kamloops

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed here before it is fairly new and the hotel is quite nice. Staff are friendly, rooms are nice, they include a good breakfast. There isn’t much around the hotel so you will probably need to go into town to eat
Stayed 1 night in May 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Dave

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long time customer since they opned - always the same - great service and facilities
Stayed 2 nights in May 2025

6/10 Okay

Kristan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the are where the hotel was located. Beautiful view!
Stayed 1 night in May 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Great as usual
Stayed 1 night in May 2025

10/10 Excellent

Filene

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Norman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is fairly new, with spacious rooms and nice beds. It’s right off the highway so convenient in that regard. The breakfast is quite good, and included which starts the day off right and is a cost savings for sure. There are limited dining option close by, so that is a bit of a downside, but there are a number of options in Terrace proper which is a short drive away. Be aware though not much is open late or on Sundays. We would stay again.
Stayed 2 nights in May 2025

10/10 Excellent

Renata

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly helpful and kind, we arrived early and they made it possible for us to check in early which was fantastic. Room was quiet, beds were comfortable and everything very clean. Would highly reccomend!
Stayed 1 night in May 2025

8/10 Good

Farhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay here before travelling North
Stayed 1 night in Apr 2025

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025