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The Ritz-Carlton, Suzhou

5.0 star property

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Photo gallery for The Ritz-Carlton, Suzhou

Exterior
Lobby sitting area
Restaurant
Minibar, in-room safe, blackout drapes, iron/ironing board
Executive lounge

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Spa
  • 24/7 front desk
  • Air conditioning
  • Breakfast available
$222
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
369 Guangji South Road, Suzhou, Jiangsu, 215000
  • Shantang Street
    ‪4 min drive‬
  • Humble Administrator's Garden
    ‪7 min drive‬
  • Suzhou Museum
    ‪7 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪31 min drive‬

Room options

View all photos for Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Panorama Studio Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Gusu View, King Bed

Premier Room, Gusu View, King Bed | Minibar, in-room safe, blackout drapes, iron/ironing board

Premier Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Gusu View, Double Beds

Premier Room, Gusu View, Double Beds | Minibar, in-room safe, blackout drapes, iron/ironing board

Premier Room, Gusu View, Double Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite, Gusu View, King Bed

TV

Premier Suite, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, Double Beds

TV

Panorama Room, Gusu View, Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Panorama Room, Gusu View, King Bed

TV

Panorama Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, Double Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, City View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Panorama Studio Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Premier Suite, Gusu View, King Bed

TV

Club Premier Suite, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, City View, Double Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Panorama Room, Gusu View, King Bed

TV

Club Panorama Room, Gusu View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Panorama Room, Gusu View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Panorama Room, Gusu View, Double Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Deluxe Suite, City View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Suite, City View, King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

The Ritz-Carlton, Suzhou

5-star hotel in Gusu District
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, spa services, and 24-hour room service are onsite. Housekeeping is available on request.
The Ritz-Carlton, Suzhou offers 190 air-conditioned accommodations with minibars and espresso makers. Cable television is provided. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered on request and in-room massages can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Ren Spa. Services include massages. The spa is open daily.
Dining is available at one of the hotel's 3 restaurants. Public areas are equipped with complimentary wireless Internet access. In addition to a full-service spa, The Ritz-Carlton, Suzhou features an indoor pool and a 24-hour fitness center. For a surcharge, the property provides a train station pick-up service and a train station drop-off service. This luxury hotel also offers spa services, a garden, and concierge services. Complimentary self parking is available on site.

The Ritz-Carlton, Suzhou is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Ritz-Carlton, Suzhou has 3 restaurants on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
  • 3 restaurants

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Outdoors

  • Garden

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Built in 2025
  • Locally-owned and organized tours and activities
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 406 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Rollaway bed fee: CNY 406 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

The Ritz-Carlton, Suzhou Hotel
The Ritz-Carlton, Suzhou Suzhou
The Ritz-Carlton, Suzhou Hotel Suzhou

The Ritz-Carlton, Suzhou Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 1 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 1 out of 5 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

2.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Bernard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Not what you would expect from a top tier international hotel with a good reputation. If you were American or have American expectations, stay away. Staff okay under the circumstances. To name one problem, the queue for breakfast extended from the cafe to the elevators. If there were a duty manager around, this would not be allowed to happen. This was all because there was only one girl who had to make sure that those in the queue were not scroungers. If this is an establishment that allows scroungers to loiter in the lobby, I am not sure I would want to come here again.
Stayed 2 nights in May 2025

6/10 Okay

giorgi, tbilisi

Disliked: Staff & service
it’s not five star hotel
Stayed 10 nights in Apr 2025

10/10 Excellent

Si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New and excellent

Stayed 2 nights in Jul 2025

8/10 Good

Seit Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025