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Best Western Plus Wilkes Barre Center City

3.0 star property

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Suite, 1 King Bed, Hot Tub, City View | Premium bedding, pillowtop beds, desk, laptop workspace
Lobby
Premium bedding, pillowtop beds, desk, laptop workspace
Bar (on property)
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Room service
  • Gym
$103
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
77 E Market St., Wilkes-Barre, PA, 18701
  • Place, F. M. Kirby Center for the Performing Arts
    ‪3 min walk‬
  • Place, Chacko's Family Bowling Center
    ‪11 min walk‬
  • Place, Wilkes-Barre General Hospital
    ‪5 min drive‬
  • Airport, Wilkes-Barre, PA (AVP-Scranton Intl.)
    ‪16 min drive‬

Room options

King Room

  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(14 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

Mobility Accessible King Room

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Hot Tub, Living Area, Board Table, Kitchenette, Wi-Fi

  • Sleeps 2

Two Queen Beds Room

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Roll In Shower, Handheld Showerhead, Shower Chair, Microwave And Refrigerator, Non-Smoking, Full Breakfast

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Hot Tub, Living Area, Kitchenette, Wi-Fi

  • Sleeps 4

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(41 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchenette

  • 507 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Hot Tub, City View

Suite, 1 King Bed, Hot Tub, City View | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Hot Tub, City View

10.0 out of 10
Exceptional
(1 review)
  • 816 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(21 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 667 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

City View King Suite

  • Sleeps 2

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About this property

Best Western Plus Wilkes Barre Center City

Wilkes-Barre hotel connected to the convention center, steps from F. M. Kirby Center for the Performing Arts
This smoke-free hotel features an outdoor pool, a fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Best Western Plus Wilkes Barre Center City offers 75 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Wilkes-Barre hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Wilkes Barre Center City features an outdoor pool and a fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 22000 square feet (2044 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

Best Western Plus Wilkes Barre Center City is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (22,000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night, plus a deposit of USD 20.00 per day
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet deposit: USD 20.00 per day
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

BEST WESTERN Genetti
BEST WESTERN Genetti Hotel
BEST WESTERN Genetti Hotel Wilkes-Barre
BEST WESTERN Genetti Wilkes-Barre
Genetti
Genetti Hotel
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Best Western Plus Genetti Hotel Wilkes-Barre
Best Western Plus Genetti Hotel
Best Western Plus Genetti Wilkes-Barre
Best Western Plus Genetti
Best Western Genetti Hotel Conference Center
Plus Wilkes Barre Center City
Best Western Plus Wilkes Barre Center City Hotel
Best Western Plus Genetti Hotel Conference Center
Best Western Plus Wilkes Barre Center City Wilkes-Barre
Best Western Plus Wilkes Barre Center City Hotel Wilkes-Barre

Reviews

Best Western Plus Wilkes Barre Center City Reviews

8.8

Excellent

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 605 out of 1013 reviews
Rating 8 - Good. 261 out of 1013 reviews
Rating 6 - Okay. 90 out of 1013 reviews
Rating 4 - Poor. 30 out of 1013 reviews
Rating 2 - Terrible. 27 out of 1013 reviews

Reviews

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Immaculate Property/Great Staff

I highly recommend this property to travelers to Wilkes-Barre, PA. The staff is friendly and helpful. The rooms are immaculate. And breakfast is delicious. My traveling companion and I stayed here twice within ten days when we traveled from Florida to Maine and back, and if/when I make the trip again, I will once again reserve a room at this BW Plus hotel.
Stayed 1 night in Sep 2025

6/10 Okay

Steven, Cypress

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We had three rooms booked for our one-night stay to attend my wife's graduation. I alerted the front desk upon our departure about each room's issues and needed maintenance. One room had a toilet that leaked at the base. Another had a clogged (slow draining) sink, and despite being listed as non-smoking, smelled of cigarettes. The third smelled strongly of mildew. On the upside, the front desk staff were courteous and responsive. The breakfast was good.
Stayed 1 night in Sep 2025

10/10 Excellent

Christie

Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
My third stay at Gus Gianetti's Best Western and it was great as expected! My dog was welcomed and greeted by all staff. Rooms are a little older but well-kept and all was clean and tidy.
Stayed 1 night in Aug 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well maintained, but it is a little dated. Breakfast was good and the restaurant on site was good and reasonably priced.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tyrone

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service
Overall, the stay and staff were nice, EXCEPT: my wife and I were having breakfast at the dining room this morning when the maitre d' put on a christian evangelist sermon on the TV for everyone to see and hear. It was highly inappropriate and offensive. We promptly left. I took the tip I was going to leave with me. There was also a lot of cigarette smoke smell in various areas of the motel throughout our stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2025

8/10 Good

Melvi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick family trip

This was a short getaway. The hotel was very quiet and the staff was super helpful and friendly. The pool area was very clean and quiet even though it's in town. The breakfast was good and the staff kept it well stocked.
Stayed 2 nights in Aug 2025

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location to get to theater. Nice room. Easy parking
Stayed 2 nights in May 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Cary

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Entire staff was very friendly
Stayed 1 night in Aug 2025

8/10 Good

Cord

Stayed 1 night in Aug 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. 15 min from everything.
Stayed 5 nights in Aug 2025

10/10 Excellent

Annette, Hampstead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, let me say the staff was exceptional! Upon arriving, a woman at the front desk did an excellent job of explaining everything and showed a genuine friendliness doing so. When it was time to check out, I was again greeted with smiles and happiness, by a different person. It makes such a difference when you've just spent hours driving to be greeted in such a welcoming manner! The breakfast was great with a nice variety of options to choose from. I found everything to be clean and was surprised by two bottles of cold water in the room fridge. That's such a nice touch! My only negative would be the bed as it left me pretty sore in the morning. Otherwise, this was one of my favorite places to stay.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort

Weekend Getaway

The entrance was beautiful the room a little outdated. The carpet didnt appear to be vaccumed as there was small rubber bands and a artificial fingernail on the floor. The pool was nice, however it is small. Great location in regards to shopping and food locations. All really within walking distances
Stayed 2 nights in Aug 2025

10/10 Excellent

George

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean and classy
Stayed 1 night in Aug 2025

10/10 Excellent

Patrice

Traveled with family and small children
Liked: Amenities
Beautiful, clean and comfortable hotel. The breakfast was delicious. Will definitely stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

paul, newfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Chabir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area and convenient for dining and entertainment.
Stayed 1 night in Jul 2025

8/10 Good

Xavier

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great and staff was great. Pool area could have been a little more cleaned up and organized but the pool itself was clean. Only negative was the site said there was a bar on the premises and there was not.
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Fine but old

Everything was basically fine. The staff was nice and the rooms were clean and comfortable. But the hotel is definitely old and feels like it; the carpet in particular felt dirty and there was no AC in the hallway so it felt stuffy.
Stayed 1 night in Jul 2025

6/10 Okay

Chad

Liked: Staff & service
Stayed 1 night in Jul 2025