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Rydges Rotorua

4.5 star property

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Relax in this serene hotel room with a large bed, balcony, and stunning views of the surrounding hills and town.
Couples can unwind in a hot tub surrounded by lush greenery.
Relax in this stylish living room with a panoramic city view, featuring a comfortable sofa, a flat-screen TV, and a cozy armchair.
Enjoy a diverse selection of international cuisine at our buffet.
Relax by the serene pool surrounded by lush greenery and comfortable lounge chairs.

Reviews

8.2 out of 10
Very good

Popular amenities

Explore the area

Map
10 Tryon Street, Whakarewarewa, Rotorua, Bay of Plenty, 3043
  • Whakarewarewa: The Living Maori Village
    ‪1 min walk‬
  • Redwoods Whakarewarewa Forest
    ‪7 min walk‬
  • Polynesian Spa
    ‪3 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds, Valley View

View from room

Deluxe Room, 2 Queen Beds, Valley View

9.2 out of 10
Wonderful
(13 reviews)
  • 301 sq ft
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View | In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Pool View

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, Pool View

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, Multiple Beds, Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Room, Multiple Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, Multiple Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 258 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(30 reviews)
  • 301 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible | In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Accessible

7.6 out of 10
Good
(5 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Room, 2 Double Beds

7.8 out of 10
Good
(33 reviews)
  • 258 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms

  • 581 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, City View

  • 581 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (City Facing)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed (City Facing)

8.6 out of 10
Excellent
(4 reviews)
  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Room, Multiple Beds

8.2 out of 10
Very good
(46 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed, Valley View

Room amenity

Deluxe Room, 1 King Bed, Valley View

8.4 out of 10
Very good
(22 reviews)
  • 258 sq ft
  • Valley view
  • Sleeps 2
  • 1 King Bed

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The price is $119 total
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About this property

Rydges Rotorua

4.5-star hotel in Whakarewarewa
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite.
Rydges Rotorua offers 203 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Rydges Rotorua provides a hot tub and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 651 square feet (60 square meters) include a conference center. This luxury hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site, along with a car charging station.

Rydges Rotorua is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Chapman Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 35 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Chapman Restaurant

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference center (651 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • High-pile carpet in room
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2.00 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 60 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35 to 35 for adults, and NZD 0 to 0 for children
  • Rollaway bed fee: NZD 60 per day
  • Credit card charges are subject to a surcharge of 2.00 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Holiday Inn Hotel Rotorua
Holiday Inn Rotorua
Rotorua Holiday Inn
Holiday Inn Rotorua Hotel
Holiday Inn Rotorua Hotel Rotorua

Rydges Rotorua Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 471 out of 1010 reviews
Rating 8 - Good. 288 out of 1010 reviews
Rating 6 - Okay. 156 out of 1010 reviews
Rating 4 - Poor. 63 out of 1010 reviews
Rating 2 - Terrible. 32 out of 1010 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Michael C M

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Du

Stayed 1 night in Apr 2025

4/10 Poor

Radha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very reserved and NOT helpful to their patrons. Even not able to provide minimum facilities like tissues on the site. Rooms are not very air-conditioned. For the same price, we can get far better rooms in a convenient location.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tracy

Stayed 1 night in Apr 2025

10/10 Excellent

XIAO TAO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Very comfortable stay, the hotel is excellent. I would choose to stay here again next time.”
Stayed 1 night in Apr 2025

8/10 Good

Vickilynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on a quiet residential street near a thermal reserve, so the smell of sulphur can be a bit overwhelming at times. Hotel is quite lovely.
Stayed 3 nights in Mar 2025

4/10 Poor

STEVYN

Stayed 1 night in Apr 2025

10/10 Excellent

jo-ann

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that we had a top floor room with a view of the thermajù
Stayed 3 nights in Apr 2025

4/10 Poor

Mark

Business traveler
Disliked: Property conditions & facilities, room comfort

Needs a refresh.

Check in was excellent, very warm welcome. . Loads of parking and a very friendly receptionist found me a room so I could check in early. Room was very dated and needs redecorating. Broken tiles in bathroom, terrible tap, old worn carpet and lots of damage to walls. Bed was clean and comfortable. My room on third floor was above the loading dock so at 11pm I was woken by wheelie bins being loaded, then from around 6am, noisy trucks were arriving with load reversing signals and general unloading noises. Walls in room were very thin, as I could near a baby crying and general snoring. A minor hiccup on check out as the receptionist tried to charge me for someone else’s room, but she apologised and it was resolved within 5 mins.
Stayed 1 night in Apr 2025

8/10 Good

Matthew

Stayed 1 night in Apr 2025

10/10 Excellent

Tyrin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Munevver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location was great

Location was excellent for our needs being close to the Māori village and redwood forest. There is a strong sulphur smell though throughout the hotel. Plenty of parking.
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing.
Stayed 1 night in Apr 2025

6/10 Okay

Manbir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
It was good experience but as compared to the last time we stayed there, this time the rooms were not that flashing. Even the advertising shows that superior rooms has got sliding door and balcony there but it was true. Thanks
Stayed 1 night in Apr 2025

10/10 Excellent

Mariam, Lower Hutt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the the hotel was perfect
Stayed 4 nights in Apr 2025

4/10 Poor

Safiye

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon entering the hotel, the staff were noticeably disengaged and inhospitable. We were given a key and told where the lifts were and that was it. No welcome, no mention of amenities. The room was dusty causing an allergic reaction. The room was also outdated and despite having a balcony, there was no real purpose for the balcony. What made matter worse was one morning at 7am we removed the sign from the door signalling that we’d like the room cleaned. Hadn’t been cleaned. We asked reception at 2pm for a clean up and then left the room to give them time to do the cleaning. Came back and the room was untouched. Called again and told someone would come and clean up. We left again and upon our return, we found a neatly folded pile of sheets on our bed, with fresh towels in the bathroom and the old dirty ones on the floor still. Dirty cutlery and cups still on the bench. I had to go down to reception and showed the photos only to be told we shouldn’t have had the sign up on the door the day before. The guy at reception apologised and sent someone to make the bed. Overall the service and quality of this hotel was not worth the money paid. The parking was ample and was located close to all the main attractions.
Stayed 3 nights in Apr 2025

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a most enjoyable luxurious stay - relaxing spa and pool, nice meal, heavenly bed with deluxe extra long pillows especially after considerable car driving. We also really liked this location of the hotel, being away from the city centre and its busyness, noisyness, shops and considerably more people, and with easy access to and from the highway.
Stayed 1 night in Mar 2025

8/10 Good

Margo

Stayed 3 nights in Mar 2025

10/10 Excellent

Puja

Stayed 2 nights in Mar 2025

8/10 Good

Joyce

Traveled with partner
Liked: Amenities
Easy all round
Stayed 2 nights in Apr 2025

10/10 Excellent

Silverdale Millwater

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This was our second stay with Rydges Rotorua, beautiful facilites as usual. However the room, particularly the window (Full Height Glazing) was quite.. poor in hygenic state. The entire window frame was quite bad. But! other than that, it was great.
Stayed 1 night in Mar 2025

2/10 Terrible

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Foul smell of Sulphur coming fro right behind the hotel.
Stayed 1 night in Apr 2025

8/10 Good

Tam

Stayed 1 night in Apr 2025

8/10 Good

Mary

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Full service hotel away from the tourist center of Rotorua but close to the natural and cultural gems. We loved the pool but hot tubs were closed. Restaurant is pricey but convenient. Room was not sparkling clean fine- must be hard to maintain crisp white porcelain in a sulphur springs location.
Stayed 2 nights in Mar 2025