10/10 Excellent
Sanele
May 31, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really liked the location which was directly across the street from Termini Station. Our room and bed were quite large and the hotel was really convenient. One issue was they ask you to return the room key when leaving the hotel because it’s an actual key and when we asked for our key when we came back to the hotel we were given a key for the wrong room. The front desk person blamed this on mishearing the room number which could obviously be an issue in a foreign hotel. He wasn’t particularly concerned or pleasant about it as he made it out that it was my mistake but the hotel gets an absolute zero for security. This wasn’t a big issue for us because we were only staying overnight for a morning flight but if someone was planning to stay a few days I don’t think it would be ok. The hotel really needs to invest in keyless doors. Having a physical key is basically unheard of in 2025.
Sanele
Stayed 1 night in May 2025