I booked the family suite which said it had two separate sleeping areas, each with a king size bed, a separate dining area and a private kitchen with full size fridge, overhead mounted microwave, etc.
I had just completed cancer treatment and was traveling for my birthday with a long-time friend. Who has early onset Alzheimer’s and my dog. We stayed here because it sounded perfect to keep an eye on my friend while giving him his space without distractions or having to have my dog on top of him as well as allow us to dine in since crowded spaces can be problematic for him.
When we arrived our room was a double room with 2 queen beds, a microwave mounted below a counter and a small fridge – NONE OF WHAT WE EXPECTED.
After contacting management, I was told that they don’t have a “Family Suite” (listed on their webpage) but that it’s called a “Beach Suite” and that’s not what we booked….. He went to the matt with me that I booked a double room. When I informed him, I was looking at my receipt and I indeed booked the “Family Suite” he told me Expedia sent him the wrong reservation and that Expedia sent a reservation for a double room. I insisted I was looking at the receipt on Expedia and it definitely stated they/I booked the suite. He went on to tell me there was NO SUITE”. I told him I was looking at the pictures on their listing and described the suite to him he told me he would have to look into it and get back to me, asking me to “hang tight” this was at 1:09pm the