6/10 Okay
Kecia, Bronx
Traveled with partner
Apr 2, 2025
Liked: Amenities
We usually get in late so we’re there for 2 nights. My mom is close to this location so it’s really convenient. The staff is usually friendly welcoming & professional. This time we got there, it was a man at the desk. He checked me in but on my reservation I have 2 rooms 2 people. He was moving on like he was finished so I said I have 2 reservations one is under another name but on my reservation. He checked then said yeah he needs to show me his ID. It was a little weird but no problem. The worst part is that I paid for the rooms ahead of time & they put us on separate floors. I called beforehand to let let them know we were a late check-in. I took a shower in the morning & I happened to look at the towel, it was dirty in several spots😳. I threw it on the floor. It was horrible that a filthy towel was there to be used yuck.. I checked the other towels another towel had a dirty spot on it so I threw that one on the floor. The last towel was clean. I was going to tell the desk but I was leaving the next day & I didn’t need another towel. What were they going to do, as I stated I didn’t need another towel. The most I can do is put it in my review. Right now I’m deciding if I should stay at another hotel. I have to look into it when I’m going to stay in the area again. I was thinking of getting decaf coffee & again the stern was missing. I guess a lot of people drink decaf. The time before last the decaf stern was missing the whole stay 3 days.
Kecia
Stayed 2 nights in Mar 2025
