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Moon Palace Jamaica – All Inclusive

5.0 star property

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4 outdoor pools, sun loungers
Property video
Outdoor wedding area
Superior Governor Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Turtle Beach
    ‪7 min walk‬
  • Mystic Mountain
    ‪6 min drive‬
  • Dunn's River Falls
    ‪8 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Governor Suite Ocean View - King Size Bed

  • 1049 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, table tennis

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 1728 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Family Partial Ocean View - Kids & Teens Free

8.6 out of 10
Excellent
(4 reviews)
  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)
  • 506 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Honeymoon Suite Ocean View - King Size Bed

  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(27 reviews)
  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(32 reviews)
  • 323 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View

8.0 out of 10
Very good
(66 reviews)
  • 301 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 301 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free | 1 bedroom, premium bedding, free minibar, in-room safe

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)
  • 501 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Ocean View

8.8 out of 10
Excellent
(18 reviews)
  • 301 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Resort View with Balcony - Book 5 nights, Get 3 Free nights at Punta Cana

  • 323 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Exterior

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About this property

Moon Palace Jamaica – All Inclusive

5-star Ocho Rios property walkable to Jamaica Beaches
Spend the day catching some rays at the beach, relaxing by one of Moon Palace Jamaica – All Inclusive's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Moon Palace Jamaica – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a sauna. Complimentary self parking and valet parking are available on site.

Moon Palace Jamaica – All Inclusive is a smoke-free property.

Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 811 out of 1594 reviews
Rating 8 - Good. 360 out of 1594 reviews
Rating 6 - Okay. 212 out of 1594 reviews
Rating 4 - Poor. 99 out of 1594 reviews
Rating 2 - Terrible. 112 out of 1594 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Peter

Stayed 1 night in Apr 2025

10/10 Excellent

Trevor

Stayed 4 nights in Mar 2025

10/10 Excellent

Shannon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, most of the food was good , rooms clean!
Stayed 3 nights in Apr 2025

6/10 Okay

Jason Christian, Merrick

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Our stay at Moon Palace was just OK. The hotel was nice. They have a good selection of foods to order. However, the restaraunts are always booked and difficult to get in. We booked an ocean view room but the view was barely ocean view on the 6rh floor. We saw the tops and backs of other buildings more than anything else. We requested a new room on a higher floor but they claimed they didn't have any rooms available. Which is false cause I know they were willing to switch the rooms of other guests in our party (who were member of the hotel and not Expedia guests). They had trouble scheduling the tours we wanted and even scheduled one tour incorrectly, thus throwing off that whole day. I would say only 3/4ths of the staff were kind and a pleasure to talk to. The others would ignore you or act if you're bothering them. Overall I say this hotel has potential. Everybody won't have my experience.
Stayed 5 nights in Mar 2025

6/10 Okay

Tashane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities, staff and location were great but food from the buffet was dry and got cold easily. Booking a restaurant was better.
Stayed 2 nights in Mar 2025

2/10 Terrible

Justene

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The water in the bathroom was brown and the chicken nuggets given to the kids were not cooked on the inside . I had high expectations for this property and was very disappointed especially with the accommodations for such an inconvenience.
Stayed 1 night in Apr 2025

10/10 Excellent

Tiquandra

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make the game room bigger. Overall awesome, can’t wait to visit again
Stayed 4 nights in Mar 2025

6/10 Okay

sepideh

Hotel staff were so clingy
Stayed 2 nights in Mar 2025

10/10 Excellent

Carlotta

Liked: Cleanliness, staff & service, property conditions & facilities
My experience at the Moon Palace was fantastic didn't dine in much because I was exploring Jamaica but I will be returning in a few months. The bartenders are phenomenal Keelah in public relations is awesome you need to hire more people like her, she is an asset to this company. Only negative interaction was in checking in and checking out need much improvement not friendly and uninterested in guest concerns.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ralph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional from check in to check out. The rooms were well kept and clean.
Stayed 1 night in Apr 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was good, food is 10/10 staff is excellent..room and bathroom was too small an no balcony the entertainment needs an upgrade so if your looking for entertainment moon palace is not the place it’s very classy
Stayed 2 nights in Mar 2025

10/10 Excellent

Brandie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 5 nights in Mar 2025

10/10 Excellent

Constantine J., CHICAGO

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and had great time with family and enjoyed a lot of activities during our stay. Highly recommend for family vacations
Stayed 7 nights in Mar 2025

10/10 Excellent

Revlon, Nashville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace Resort is a nice property. Staff are helpful.
Stayed 3 nights in Mar 2025

8/10 Good

Trudy Ann

Stayed 6 nights in Mar 2025

10/10 Excellent

Laura Christine

Stayed 6 nights in Mar 2025

10/10 Excellent

Alberto Osorio Gonzalez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment offers a wide range of options for all tastes, from the variety of cuisine to the entertainment. The staff was incredibly attentive and friendly.
Stayed 3 nights in Mar 2025

8/10 Good

sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe at the hotel, The food was excellent.
Stayed 2 nights in Mar 2025

10/10 Excellent

Yanique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay!
Stayed 2 nights in Mar 2025

10/10 Excellent

kylee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff.. Amazing grounds... Plenty of food options... 24 hr crepes /ice cream /snacks... Perfect beach!
Stayed 5 nights in Mar 2025

8/10 Good

Linval, Kingston

Stayed 2 nights in Feb 2025

8/10 Good

Venecia

The food is the best, the room was small The check in line was very long They never told me I had to pay taxes on the resort credits I used for spa I cancelled a dinner reservation and they still charged me for it
Stayed 3 nights in Mar 2025

8/10 Good

Scott Bartlett, Wilmette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and a great beach/pool area. Was difficult to use all the hotel credits given to us…I believe they managed that on purpose so be wary of falling for a high number of credits as you won’t be able to use them. Food was ok, but again the food was slow played so not always available. In general it was a good place, just now what you are getting into.
Stayed 6 nights in Mar 2025

8/10 Good

Nicole Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the cabana building and the room was great. Food was what you’d expect at an all-inclusive. Pool staff was great- very attentive and friendly. Did not like the fact that every morning all the pool chairs had towels or other items on them by 0600. No one would show up to sit in them for HOURS. Resort staff needs to eliminate this. I wouldn’t return to this resort based on this alone.
Stayed 6 nights in Mar 2025

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at Moon palace was unforgettable! Thank you Expedia for helping us make it one of the best vacations. Every day we got credits and we were able to use them for a couple massage and swimming with the dolphins. When we had dinner at the Italian restaurant Gondola thy did a special treat at the end for being VIP. The entertainment every night was great. This hotel is more kid friendly than any other hotel We have been to. The only downside was that the ATM was out of service our whole stay so we couldn't get cash to leave a tip.
Stayed 4 nights in Mar 2025