4/10 Poor
Randy
Traveled with family
Jan 1, 2026
Disliked: Amenities, property conditions & facilities
The frontline staff at RIU Aruba are genuinely friendly and want to help, and they deserve credit for their attitude. Unfortunately, the same can’t be said for the administrative staff, who came across as patronizing when issues arose and seemed to have very little autonomy or common sense in resolving them.
Our experience started off poorly when they refused to let my wife check in without me, despite our flights being delayed separately. That set the tone. We then ran into multiple issues with both check-in and our room. We were repeatedly told things like “a bed is being sent,” only to be told later that it wasn’t possible—sometimes after we’d already been moved to another room. The lack of coordination was frustrating, and we often had to argue just to get solutions that were logical and reasonable.
The property itself is also poorly maintained. During our stay, part of the pool bar actually broke and fell onto guests, which was alarming. Room cleaning was inconsistent as well—we often had to wait until late in the day for service.
The food was another major disappointment. While you can eventually find something edible, the overall quality and presentation are very poor for a resort of this size and reputation.
Overall, you do get what you pay for in this area, but given the disorganization, maintenance issues, and food quality, I wouldn’t recommend this hotel and would not return.
Randy
Stayed 8 nights in Dec 2025
