4/10 Poor
Kimberly Marlene Caceres
Oct 4, 2025
Liked: Cleanliness, staff & service
Recentley stayed at Hotel Riu and I have to say, the resort itself was beautiful. The cleanliness was top-notch, the staff were friendly, and the amenities were truly wonderful. From the pools to the bar options, it had all the makings of a great vacation. However, I was really disappointed and frustrated with an issue that put a damper on my stay—especially since one of the affected days was my birthday. The air conditioning in my room broke down for two full days. After being out all day on excursions, I returned to find the floor of my room soaked with water due to the AC leaking. The water stretched from the entryway all the way under the bed, making it impossible to walk around and get ready comfortably.I called reception 2–3 times that evening, requesting someone to come clean up the water. We were told that staff were aware and that someone would be sent to take care of it. Unfortunately, no one ever came. We had to spend the entire night in a hot, wet room with no air conditioning and a puddle of water under the bed.
The next morning, the AC was still broken, and the water was still there. It wasn’t until we called again—twice—that someone finally came to address the issue. I understand that we were told the AC problem was happening in “several rooms,” but even if the system couldn’t be fixed right away, the water should have at least been cleaned up in a timely manner. That lack of follow-through made the situation even more frustrating, especiall
Kimberly Marlene Caceres
Stayed 4 nights in Sep 2025






























