Hotel Riu Montego Bay - Adults Only - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Montego Bay - Adults Only - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Free minibar, in-room safe, individually decorated
On the beach, white sand, sun loungers, beach towels
4 restaurants; breakfast and dinner served
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Mahoe Bay, Ironshore, Montego Bay, Saint James
  • Place, Doctor's Cave Beach
    ‪8 min drive‬
  • Place, Montego Bay Convention Centre
    ‪9 min drive‬
  • Place, Rose Hall Great House
    ‪11 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪7 min drive‬

Room options

Suite with Sea View

  • Sea view
  • 624 sq ft
  • Sleeps 2
  • Free WiFi

Standard Double Room (L)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Standard Room, Garden View (L)

  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Standard Room (E)

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Room (U)

7.4 out of 10
Good
(53 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

Double Room (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Garden View (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Ocean View (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Oceanfront (B2C-US)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Room (B2C-US)

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

Family Room, Ocean View (U)

8.0 out of 10
Very good
(18 reviews)
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

Family Room, Oceanfront (U)

9.4 out of 10
Exceptional
(3 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

Standard Room, Partial Ocean View (L)

  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Standard Room, Oceanfront (L)

  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Double Room, Ocean View (E)

  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Family Room (L)

  • 366 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

Standard Suite, Ocean View (L)

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Room (E)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

Double Room (U)

8.6 out of 10
Excellent
(562 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Garden View (U)

8.6 out of 10
Excellent
(159 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Double Room, Ocean View (U)

9.0 out of 10
Wonderful
(36 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Double Room, Oceanfront (U)

8.8 out of 10
Excellent
(82 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Suite, Ocean View (U)

9.2 out of 10
Wonderful
(17 reviews)
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Room, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

Family Room, Oceanfront (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

Double Room, 2 Bedrooms, Garden View (U)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds
  • Free WiFi

Double Room (ROH | C)

9.4 out of 10
Exceptional
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Double Room, Garden View (C)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Double Room, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Double Room, Oceanfront (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Suite, Ocean View (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Room (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

Family Room, Oceanfront (C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

Double Room, Connecting Rooms, Garden View (C)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds
  • Free WiFi

Family Room, Ocean View (C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

Double Room (ROH | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Double Room, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Double Room, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

Family Room, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds
  • Free WiFi

Family Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds
  • Free WiFi

Standard Double Room, Connecting Rooms, Garden View (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Garden View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, 2 Bedrooms, Garden View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Room, Ocean View (E)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Room, Oceanfront (E)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Quadruple Room with Garden View

  • Garden view
  • Sleeps 4
  • Free WiFi

Room Standard

  • 312 sq ft
  • Sleeps 2
  • Free WiFi

Room Standard with Garden View

  • Garden view
  • 312 sq ft
  • Sleeps 2
  • Free WiFi

Room Standard with Side Sea View

  • Partial sea view
  • 312 sq ft
  • Sleeps 2
  • Free WiFi

Room Standard with Sea View

  • Sea view
  • 312 sq ft
  • Sleeps 2
  • Free WiFi

Triple Room with View

  • 387 sq ft
  • Sleeps 3
  • Free WiFi

Similar properties

About this property

Hotel Riu Montego Bay - Adults Only - All Inclusive

4-star Montego Bay property with 4 restaurants
Catch some rays at the beach or spend the day relaxing at Hotel Riu Montego Bay - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Montego Bay - Adults Only - All Inclusive offers 826 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with premium satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

5 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Montego Bay - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Montego Bay - Adults Only - All Inclusive features a full-service spa, a complimentary water park, and 5 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco property also offers a nightclub, a hot tub, and a fitness center. Onsite self parking is complimentary. A total renovation of this property was completed in September 2020.

Hotel Riu Montego Bay - Adults Only - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Rose Hall - This buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Sofia - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Golden Dragon - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Kulinarium - Onsite restaurant. Reservations are required. Open daily.
Exodus - Onsite lobby lounge. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Exodus
  • Golden Dragon
  • Kulinarium
  • Rose Hall
  • Sofia

Things to do

  • 5 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Splash pad
  • TV in common areas
  • Waterslide
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • 7 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2020
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Montego Bay

All Inclusive RIU Montego Bay

Montego Bay All Inclusive

Montego Bay RIU

Montego Bay RIU All Inclusive

RIU All Inclusive Montego Bay

RIU Inclusive Resort Montego Bay All

RIU Montego Bay

RIU Montego Bay All Inclusive

Hotel Riu Montego Bay Ironshore, Jamaica

Riu Hotel Montego Bay

RIU Montego Bay All Inclusive All-inclusive property

RIU Montego Inclusive inclusi

Riu Montego Inclusive Montego

RIU Montego Bay All Inclusive

Riu Montego Bay Adults Only All Inclusive

Hotel Riu Montego Bay - Adults Only - All Inclusive Montego Bay

Hotel Riu Montego Bay - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2989 out of 5257 reviews
Rating 8 - Good. 1246 out of 5257 reviews
Rating 6 - Okay. 579 out of 5257 reviews
Rating 4 - Poor. 221 out of 5257 reviews
Rating 2 - Terrible. 222 out of 5257 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kendria

Liked: Cleanliness, amenities
Room was clean food was good had a great stay. The only issue was we weren’t able to have access to food 24/7.
Stayed 4 nights in Oct 2025

8/10 Good

Denise

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff
Stayed 5 nights in Feb 2026

10/10 Excellent

Ethel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the amazing, friendly front desk staff to the clean, spacious room and delicious food. Our overall stay was amazing!! Highly recommend. We'll definitely be back.
Stayed 4 nights in Feb 2026

8/10 Good

Keisha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and always helpful.
Stayed 10 nights in Feb 2026

10/10 Excellent

Harjit Singh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, great food
Stayed 5 nights in Feb 2026

10/10 Excellent

Charisse

Liked: Cleanliness, amenities, property conditions & facilities
Perfection
Stayed 3 nights in Feb 2026

10/10 Excellent

krystal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was just amazing! We enjoyed every bit of this resort , we will be back for sure!
Stayed 3 nights in Feb 2026

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Staff are all wonderful , friendly and helpful . The cleaning staff are lovely and do a really great job
Stayed 13 nights in Jan 2026

6/10 Okay

Erin

Stayed 4 nights in Feb 2026

10/10 Excellent

KARELYN MADELINE

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were super clean, staff was amazing from day 1 at the reception to the restaurants/ bar and patio (Riri, Kemar, Gaverick and many others).
Bar & pool area.
One love from the lobby.
Sunset by the beach.
Stayed 4 nights in Feb 2026

10/10 Excellent

Paula Andrea, Silver spring

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Food options were great
Stayed 4 nights in Feb 2026

10/10 Excellent

Milah

Stayed 4 nights in Feb 2026

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room,Staff,amenities 100%!
Stayed 4 nights in Feb 2026

4/10 Poor

La'Queena

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Small resort, pool closes early and food options limited. Cheap liquor. Property is not updated.
Stayed 3 nights in Feb 2026

8/10 Good

Jeff

Stayed 10 nights in Feb 2026

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful surroundings, relaxed vibe. Lovely staff and people
Stayed 3 nights in Feb 2026

10/10 Excellent

Bianca

Liked: Cleanliness, amenities, property conditions & facilities
great stay
Stayed 4 nights in Feb 2026

10/10 Excellent

John C, Ludlow

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was spotless rooms,pools,grounds. Staff was amazing!
Stayed 7 nights in Feb 2026

8/10 Good

Suewayne

Stayed 6 nights in Jan 2026

10/10 Excellent

Diego Garces

Liked: Cleanliness, amenities, property conditions & facilities
Was beautiful everyone was very helpful nice room clean tha was clean every where a lot happier and safe
Stayed 6 nights in Feb 2026

4/10 Poor

giovani

Traveled with partner
Disliked: Cleanliness
I am extremely disappointed in the way this hotel handled what was clearly an extraordinary circumstance. During a severe winter storm, many guests—including myself—made the responsible and safety-conscious decision to leave early due to hazardous travel conditions across multiple states. Rather than showing any level of understanding or basic customer care, I was told that I “did not leave early” and that no credit could be issued. That response is not only inaccurate, it is unacceptable. When weather emergencies impact travel on a regional level, hospitality should mean more than reciting rigid policy. It should involve listening to guests, reviewing the situation with fairness, and demonstrating empathy. Instead, I was met with dismissiveness and zero flexibility. Customer service is measured by how you treat people when situations are outside of their control. In this case, the hotel failed completely. To deny consideration during a documented winter storm—and to do so while other guests were also leaving for the same reason—shows a lack of professionalism and care. I expected far better. This experience has ensured I will not return, and I would strongly encourage management to reevaluate how they support guests during emergency situations.
Stayed 5 nights in Jan 2026

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
Worth what we paid. Everything was clean. Food was OK for a buffet. Hotel room space was ample and the beds/sheets were perfect. But you won’t mistake this for the White Lotus.
Stayed 3 nights in Feb 2026

8/10 Good

Kianesha, Cameron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Be prepared to walk because villa are far from everything and quiet and peaceful and away from the activities.
Stayed 3 nights in Feb 2026

10/10 Excellent

Michael

Stayed 7 nights in Feb 2026

10/10 Excellent

Aaron

Stayed 4 nights in Feb 2026