I booked a 5-night stay but left after 3 due to billing issues and how I was treated. When I arrived, the front desk associate, Catherine, told me she would check me in day by day instead of for the full stay because “it’s easier.” However, my card was charged in full the first night—and then charged again daily, causing multiple unauthorized charges.
I was even locked out of my room for an “unpaid balance” despite already paying. When I tried to resolve it, management KELLY PATEL(General Manager) escalated the situation, being confrontational. The Office Manager (ALYCIA MADSEN) arrived and did not take the time to speak with me or understand my concerns before making decisions, then threatened to call the police, and told me to leave without hearing my side. As a woman of color, I felt disrespected, unsafe, and unfairly treated. I had to leave and book another hotel. Do not recommend.
On top of that, the room itself was not clean, the smoke detector was missing with wires hanging from the ceiling, there were minimal outlets to plug in devices, and the WiFi was unreliable.