4/10 Poor
Geoffrey
Traveled with partner
Jan 10, 2026
Liked: Property conditions & facilities
Disliked: Cleanliness
Multiple housekeeping issues......see below
Missing standard kitchen inventory
2 requests for alternate pillow went without response.
Old blood stains on doona
Strong fish smell in fridge.
Filthy frypan in cupboard.
Dangerous high kitchen cupboard with heavy pans
Also just returned from Auckland Oaks NZ and housekeeping was an issue there also, even across 2 countries. "Unusual" interactions with housekeeping staff in both very recent Oaks stays that don't happen with other hotel chains. Simple requests like an extra teabag met as if asking for the moon. Almost like management at multiple levels are not on top of what's happening or don't understand what should be happening and then briefing / overseeing their staff correctly.
Just read online about the Oaks management model and that explains a lot - potential for amateurish management and disinterested staff is high.
Geoffrey
Stayed 5 nights in Jan 2026



































