Hotel Riu Guanacaste - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Guanacaste - All Inclusive

Aerial view
Creator video
Lobby sitting area
Aerial view
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Sardinal de Carrillo, Playa Matapalo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪8 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪3 min drive‬
  • Place, Coco Beach
    ‪56 min drive‬
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪72 min drive‬

Room options

Double Room (L)

  • 323 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (E)

8.0 out of 10
Very good
(1 review)
  • 312 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Sea View (L)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Superior Room (E)

  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (ROH | C)

8.8 out of 10
Excellent
(17 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Superior Double Room (C)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (C)

8.8 out of 10
Excellent
(3 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (U)

  • 775 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, Garden View (L)

  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (L)

  • 764 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Standard Room, Ocean View (E)

  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms (U)

  • 334 sq ft
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Superior Double Room, 2 Bedrooms (U)

  • 312 sq ft
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms (ROH | C)

  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Double Room, Connecting Rooms (C)

  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room (U)

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (U)

7.4 out of 10
Good
(3 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | U)

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | U)

  • 614 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (L)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (L)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | L)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | L)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (C)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (C)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | C)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Garden View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-US)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room (B2C-US)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms, Pool View (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room (Swim up | U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (U)

  • Sleeps 2
  • 1 King Bed

Family Room (& Friends | U)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room, Garden View (& Friends | U)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room, Garden View (& Friends | B2C-US)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Family Room (& Friends | B2C-US)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (ROH | Kid Free | C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Superior Double Room ( Kid Free | C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (Swim up | C)

  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (C)

  • Sleeps 2
  • 1 King Bed

Family Room (& Friends | C)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room, Garden View (& Friends | C)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Family Room, Garden View (& Friends | B2C-CA)

  • Sleeps 5
  • 1 King Bed

Family Room (& Friends | B2C-CA)

  • Sleeps 5
  • 1 King Bed

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Superior Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room, Garden View (& Friends | L)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room (& Friends | L)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Room (E)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | E)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | E)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Superior Double Room, 2 Bedrooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Room, Garden View (& Friends | E)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room (& Friends | E)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 1 King Bed

Family Room -5 guests-

  • 775 sq ft
  • Sleeps 5

Room Standard

  • 333 sq ft
  • Sleeps 4

Double Room Standard with Garden View

  • 333 sq ft
  • Sleeps 4

Double Room Standard with Sea View

  • 333 sq ft
  • Sleeps 4

Room Standard

  • 409 sq ft
  • Sleeps 3

Room Standard with Pool View

  • 409 sq ft
  • Sleeps 3

Family Room -5 guests- Superior

  • 624 sq ft
  • Sleeps 5

Family Room -5 guests- Superior with Pool View

  • 624 sq ft
  • Sleeps 5

Superior Room (U)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Room, Ocean View (U)

7.6 out of 10
Good
(44 reviews)
  • 323 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (U)

7.8 out of 10
Good
(172 reviews)
  • 323 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

About this property

Hotel Riu Guanacaste - All Inclusive

3.5-star Sardinal property with private balconies
Catch some rays at the beach or spend the day relaxing at Hotel Riu Guanacaste - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Hotel Riu Guanacaste - All Inclusive offers 1041 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sardinal property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

An indoor tennis court, a health club, and a complimentary water park with waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Hotel Riu Guanacaste - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Guanacaste - All Inclusive features a full-service spa, a complimentary water park, and 6 outdoor swimming pools. Dining is available at one of the property's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 swim-up bars and 7 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This all-inclusive property also offers a children's pool, a health club, and a nightclub. Onsite self parking is complimentary.

Hotel Riu Guanacaste - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Liberia - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Papagayo - This restaurant serves breakfast and dinner. Open daily.
Furama - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Steak House - This restaurant serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Volleyball
Kids club

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 swim-up bars
  • 7 bars/lounges
  • 7 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Agave
  • Furama
  • Liberia
  • Papagayo
  • Steak House

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Indoor tennis court
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free water park access
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

All Inclusive Guanacaste
Guanacaste All Inclusive
Guanacaste Riu
Riu Guanacaste
Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive El Ocotal
Riu Guanacaste El Ocotal
Hotel Riu Guanacaste All Inclusive El Ocotal
Hotel Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive All-inclusive property El Ocotal
Riu Guanacaste All Inclusive All-inclusive property
Riu Guanacaste Inclusive Ocot
Riu Guanacaste All Inclusive
Hotel Riu Guanacaste - All Inclusive Sardinal
Hotel Riu Guanacaste - All Inclusive All-inclusive property

Hotel Riu Guanacaste - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 165 out of 308 reviews
Rating 8 - Good. 74 out of 308 reviews
Rating 6 - Okay. 38 out of 308 reviews
Rating 4 - Poor. 20 out of 308 reviews
Rating 2 - Terrible. 11 out of 308 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Conny

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 7 nights in Jan 2026

8/10 Good

Molly

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, check in easy, staff was nice, and food was good.
Stayed 7 nights in Jan 2026

8/10 Good

Teresa Lynn

Traveled with family
Liked: Cleanliness
Room was good
Stayed 7 nights in Jan 2026

8/10 Good

michele

Stayed 4 nights in Jan 2026

8/10 Good

Dana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room, amenities, food and staff were great but the emergency alert alarm and flashing lights went off 3 times in the middle of the night. Usually around 330am and 430am. This was very disruptive to sleep and it happened the first night we arrived after a long travel day which was very frustrating. Otherwise was a great stay!
Stayed 7 nights in Jan 2026

10/10 Excellent

THOMAS A

Stayed 6 nights in Jan 2026

10/10 Excellent

kristyn

Stayed 6 nights in Nov 2025

6/10 Okay

Nachiket

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing at the property except 2 things. No one came with use to show us the room. They gave us the map and thats all. The fire alarm rang 3-4 time at night around 2am and 3am .
Stayed 4 nights in Jan 2026

8/10 Good

Deidre MLanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful. Food options were good. We tried the Mexican, steak restaurant, Liberia, and the Asian restaurant. Everything was very delicious. The only issue I had was with housekeeping. They did not changed our towels. Other than that we really enjoyed our stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Bendjie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect and the staff were courteous
Stayed 3 nights in Jan 2026

8/10 Good

Angel

decent room, good food for a resort very nice staff, nice beach
Stayed 7 nights in Jan 2026

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome all around!
Stayed 4 nights in Jan 2026

8/10 Good

Sheila M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem is trying to eat at the steakhouse and Asian restaurants they need a better system. Couldn’t eat because it was always full. In order to eat you need to make a long line and see if you can get in. They don’t have reservations. Besides that the hotel was great.
Stayed 5 nights in Jan 2026

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious and clean... the only thing i would complain about is they only leave 2 sets of towels its hot shower frequent so thats my only complaint.
Stayed 4 nights in Jan 2026

8/10 Good

Irina

Stayed 7 nights in Dec 2025

8/10 Good

Lourdes

Stayed 6 nights in Jan 2026

6/10 Okay

Sukhdev

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food can be improved. Food Labels were not correct. Specialize restaurants were just copy of the mai buffet. They could be La carts. Otherwise everything was good. Zero star for food.
Stayed 3 nights in Jan 2026

4/10 Poor

Natallia

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
At the first when we checked in we came in to the room the tv was on and it had very bad reception. We placed a complaint every day while our stay and the problem was never fixed. At the second when we checked in at the reception desk we were told that the restaurants for dinner are first come first served, but it was absolutely not. Every restaurant made a waiting list for dinner which makes absolutely nonsense people line up at 5pm before restaurants open and make a waiting list. because it was full list for the night and you can’t get in any restaurant for dinner. If there is no reservation needed it shouldn’t be a waiting list nether. We were very upset about it. The third thing is there is no where to wash your hands and no sanitizers before you set at the table at any restaurant. Another thing was our room smell like sewerage at all times for some reason. When we make reservations for our trip the resort rated as 5 star in my opinion it doesn’t stay nowhere near 5 star.
Stayed 10 nights in Jan 2026

10/10 Excellent

Jennie Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

4/10 Poor

Augusto

Liked: Cleanliness, amenities
Disliked: Staff & service
A lot of things need to improve, starting with the way the hotel differentiates guests who booked directly with them and through third parties such as hotels.com. It doesn’t make much sense that they offer an airport shuttle for direct bookings only. Room was good but not great specially for the price paid. The fridge and the A/C were super noisy and the TV was garbage (watching TV in the room was like going through a Time Machine, the definition looked like from a 30 year old TV). The staff were want the best either, I was literally woken up at 0700 in the morning with a knocking in my door asking if I wanted the room cleaned. Also the cleaning personnel are super loud when preparing the day. They chat super loudly in the hotel corridors, we were woken up by them most of the days before 0700. Food is also another very negative point. It’s not good and I even got food poisoned the last day. I’ve even tried to contact the hotel lobby several times without success. The only positive I found from this stay was the hotel amenities. The beach is also nice but it’s not well kept by the hotel. I understand it’s public but it would be nice for the hotel to clean the trash created by their guests or pack up their sun beds. Also having a life guard on duty would be a nice touch. I’m not giving it a 1 star because the amenities and bars were actually good.
Stayed 3 nights in Jan 2026

8/10 Good

Pauline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable rooms, attentive staff, fun party pool.
Stayed 7 nights in Dec 2025

10/10 Excellent

Rashodney

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great Staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Ricky C

Liked: Cleanliness, amenities, property conditions & facilities
Yes, everything great
Stayed 3 nights in Jan 2026

6/10 Okay

Raymond

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was Ok. Front staff was no help
Stayed 7 nights in Jan 2026