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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
1 bedroom, minibar, in-room safe, desk
4 outdoor pools, pool umbrellas, sun loungers
Aerobics facility
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Room service
  • Bar

Explore the area

View in a map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Place, Diamante Eco Adventure Park
    ‪6 min walk‬
  • Place, Coco Beach
    ‪36 min drive‬
  • Place, Ocotal Beach
    ‪39 min drive‬
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪52 min drive‬

Room options

View all photos for Suite Superior with Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Superior with Ocean View

  • 785 sq ft
  • Sleeps 2

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (U)

8.2 out of 10
Very good
(52 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Courtyard View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

1 bedroom, minibar, in-room safe, desk

Junior Suite (Superior (L))

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, U)

7.0 out of 10
Good
(17 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Standard | E)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Standard | E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (U)

8.0 out of 10
Very good
(139 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (U)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (L)

  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (C)

7.2 out of 10
Good
(17 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, C)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, C)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (E)

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (E)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (C)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Jacuzzi | C)

1 bedroom, minibar, in-room safe, desk

Suite (Jacuzzi | C)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (C)

7.0 out of 10
Good
(4 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (B2C-CA)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

1 bedroom, minibar, in-room safe, desk

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, U)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 430 sq ft
  • Sleeps 4

View all photos for Room Superior

1 bedroom, minibar, in-room safe, desk

Room Superior

  • 430 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests-

1 bedroom, minibar, in-room safe, desk

Family Suite -5 guests-

  • 785 sq ft
  • Sleeps 5

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About this property

Hotel Riu Palace Costa Rica - All Inclusive

4-star Sardinal property with free water park
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Rica - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Costa Rica - All Inclusive features a full-service spa, a complimentary water park, and 4 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco property also offers a children's pool, a nightclub, and a 24-hour fitness center. Onsite self parking is complimentary.

Hotel Riu Palace Costa Rica - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the spa

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 592 out of 1285 reviews
Rating 8 - Good. 321 out of 1285 reviews
Rating 6 - Okay. 203 out of 1285 reviews
Rating 4 - Poor. 95 out of 1285 reviews
Rating 2 - Terrible. 74 out of 1285 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Shehaan

Traveled with family
Room was missing blankets and towels Cleaners were very noisy in hallways Restaurant staff are not as friendly Maid opens door even when sign is on Room door opens into washroom which has no door Not welcomed into hotel Not thanked for staying with them… simply no courtesy Not told where to find excursions Transportation is super expensive No fruit juice available after breakfast (waiters even tried the bars) Disappointed. Definitely not a 5 star hotel. Will not recommend this RIU hotel.
Stayed 4 nights in Jul 2025

8/10 Good

Christina

Liked: Staff & service
Stayed 4 nights in Jul 2025

8/10 Good

Ruben, Port St Lucie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff is amazing. They are cleaning non-stop and are super friendly. The hotel needs to upgrade the rooms and offer better wifi.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Hotel Riu Palace Costa Rica was amazing and just what we needed from a vacation. The hotel grounds and rooms were clean and comfortable. The amenities were great and there was plenty to do during our stay. The kids club during the day and night were memorable for our young one. And having access to the water park was perfect.
Stayed 4 nights in Jun 2025

10/10 Excellent

Danielle Elaine, Downey

Traveled with family and small children
Liked: Amenities
It was amazing!! Staff very friendly, rooms clean and cold, beautiful area, and weather was great. We will be bringing the entire family back
Stayed 4 nights in Jul 2025

10/10 Excellent

Ramon

Traveled with partner
Liked: Cleanliness
will definetly go back excellent staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and nice the views are amazing
Stayed 5 nights in Jul 2025

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

2/10 Terrible

Arunkumar

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staffs at the lobby
Stayed 4 nights in Jul 2025

6/10 Okay

angel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed comfort needs upgrade, internet access is real bad, additional restaurants are required for the size of property. night intertainment needs upgrade.
Stayed 5 nights in Jul 2025

8/10 Good

Patricia Eugenia Ramirez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good different options is always good , love the idea of the food option by the pool easy access, bed excellent pillows wise not so good , Staff very friendly n courteous! Pura vida !
Stayed 8 nights in Jul 2025

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Muhammad

Traveled with family
Liked: Staff & service
This is a 3 star property per American standard however it is advertised as 4+ on Expedia. I had no specific complaints but overall property needs some renovation. The road leading to hotel is awful and had lot of potholes and rough patches. Food quality was overall good/above average as compared to rooms. There is no wildlife around hotel and also beach is a brown sand beach and not very picturesque. Pools are good though.
Stayed 4 nights in Jul 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this resort. The staff was friendly, the place was clean and the spa was great. You have to visit diamonte park as well!
Stayed 4 nights in Jul 2025

6/10 Okay

Carly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn't venture beyond the property on our own because the street beyond the resort has too many potholes. Even the cars had a hard time driving on the roads
Stayed 5 nights in Jul 2025

10/10 Excellent

Gina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love Rui
Stayed 9 nights in Apr 2025

4/10 Poor

Keisha

Traveled with partner
Liked: Cleanliness, staff & service
I absolutely love Costa Rica Unfortunately the Riu wasn’t what we were hoping for. The staff was great. Very pleasant and apologetic. First there is a lingering smell of sewage that surrounded the property. Our room, the halls and walkways. The buffet food was such poor quality. Cold food, undercooked items. Breakfast was the only thing edible because we ate omelets everyday. The way you get to eat at the restaurants is ridiculous!! They have 4 restaurants that are on a first come first serve basis. It’s starts at 5:45pm each night. They can only serve 120 people each night. If you aren’t ready and waiting at 5:45 pm you will NOT get in!! It’s crazy!! They need another system. The alcoholic drinks are so weak. They taste like overly sweet juice. It was definitely disappointing.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jean Claudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is so big that it gives you the opportunity to burn calories. Always clean, everywhere smells good. The only thing was the Wi-Fi, you have to log in again in different places (maybe because its location is between the mountains) & also the TV cable doesn’t work by 1:00 AM. Anyway, me & my Family enjoyed our stay. We also there was nobody to give us the welcome drink at the lobby when we got there. After all, Riu Palace Costa Rica is highly recommended.
Stayed 5 nights in Jul 2025

10/10 Excellent

sambra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Rooms could use some updating but overall nothing to complain about. Staff, especially Josue at the coffee bar, was AMAZING. Good live music and fun entertainment.
Stayed 6 nights in Jul 2025

8/10 Good

Kacey

Stayed 4 nights in Jul 2025

10/10 Excellent

Stefon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fill with fun and laughter. We had a great time. Staff is warm and welcoming. Food was tasty, include 5 different resturant to eat from. Aswsome bar service. We will definitely return to this hotel in the near future.
Stayed 7 nights in Jul 2025

8/10 Good

Tyra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Only 2 issues. No water for almost 8 hours. Couldn’t even flush toilets. 2nd issue. There is no night life for the adults. No clubs at all. I was informed it’s being renovated but that didn’t help us. We ended up playing card games and heads up. The boat ride to coco beach was amazing. I loved the caves and the scenery
Stayed 4 nights in Jul 2025

4/10 Poor

Nicola

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Pros: 1. The staff at the property was very nice and accommodating; 2. Drinks are good; 3. Nice show each night Cons: 1. Our room had roaches; 2. It's an all-inclusive property, but food is not available all day; 3. Food choices were very limited for vegans/vegetarians; 4. No english channels on the TV in the rooms; 5. Property is a bit dated; 6. If you enjoy the beach, this is not the property for you. We made the most of it, but all-in-all, this property was a disappointment. Even our tour of the rain forest wasn't as promised. We were told we would see coffee plantations, but that didn't happen. The rain forest is nice, though. Happy traveling!
Stayed 5 nights in Jul 2025

4/10 Poor

Ramndeep

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in May 2025

8/10 Good

Martha

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and most of the staff was great. The beach was clean too
Stayed 5 nights in Jul 2025