I stayed in this hotel before.it is indeed very beautiful hotel& staffs are always ready to help. My only complain foods are very expensive & they don't serve enough quantity. I ordered full size chicken plate had only three pieces of chicken.
Traveller from New York
Located in the heart of Kolkata, this luxury hotel is within a 15-minute walk of New Market and Eden Gardens. Victoria …More
I would have rated this stay as overall excellent but there was one big negative factor which kind of cast a dark shadow over the experience. When we checked in, we were assigned a room on the major construction side of the hotel of which we were not made aware at all. The Reception Staff did not consider it their responsibility to mention or even offer an apology at the time of check-in..when we heard the commotion of banging & drilling once in the room, the Concierge very flippantly said, " oh it will be over by 6pm"..& this was at 2pm. First of all, it ended at 6.45pm & that was irrelevant because a guest should not have to endure such a ruccus even for a minute without any prior notice & when we are paying the full rate for the room. We had specifically chosen Taj Bengal because of its serene location & because this trip was mostly geared towards rest & relaxation & spending more time in our rooms. I had to request a room change and the Duty Manager agreed only when i said i would endure 1 day since there was no immediate availability & he definitely would have to move me the following day! I am just amazed that not once did the Management or Staff show any empathy towards the guest's discomfort ...if anything, it portrayed a flagrant disregard of customer service & client attention. We are regular guests of The Grand Oberoi & I must say, despite being in the middle of the Chowrangee & New Market din, it still provides an oasis of tranquility. So, going back to them!
Nestled in lush greenery just 2 km (1 mi) from Kolkata's center, this luxury hotel opposite the Alipore Zoo offers views of …More