Sumatra Hotels

Good hotel but there was downs and sad back which could improve.fridge was not working and rooms dark need additional lights.shower bidet was licking and was replace.could improve for better 5 start hotel.after so much of complains of ironing wire was short circuit and fridge was not working there was not even a complimentary fruits for thanks givin or some drinks was offered as 4 sad backs findings was faulty.

Despite having arrived early at 9.30am, the reception staff was helpful to arrange for a room directly. Everything is in order with the hotel stay. It is a nice hotel with friendly staff. Room size is a bit smaller, but it is fine. Even when the wifi signal was low at a certain time, the hotel sent the IT to install an onsight wifi switch to settle my issue directly. On another event I called the housekeeping but the telephone line was on and off, without asking for any assistance the maintenance staff rang my door just 5 mins later and replaced the phone set. Problem resolving by the hotel was very prompt. The room has a nice surrounding view, however, I was placed to the backside overseeing the Deli river. Housekeeping is very prompt for Indonesian standards. Breakfast is very good, it was one of the best on choices from my past hotel stays, with local specialities and western and fresh fruit juices. Location of the hotel is good, very central in Medan and walking distance to Merdeka. The hotel itself has good food options for those who don't like to leave the hotel. Hopefully the hotel can keep the current level and standards, I would certainly stay there again.

Hotel has a fantastic lobby. Staff are all professional. Breakfast has a wide range of choices!! Room is simple but clean. Value for money.

The Staff were all very friendly and helpful. We did enjoy our breakfast buffet every morning :)

Nice hotel to stay for short trip . Average most of the categories - cleaness, food and beverage, nice room, and next to the pekan baru mall