This hotel sets the bar for guest service. Before arriving I requested a taxi to pick me up at the airport, and was met outside the baggage claim. As soon as I entered the hotel an employee met me in the lobby, took me straight to my room, where we completed check-in. Buffet breakfast offered numerous Chinese and Western choices (longyan, my favorite Chinese fruit, was available), all delicious. There's a driving range behind the hotel, but I had only a few days to spend in Xi'an and wanted to see as much as possible, so didn't try it. The hotel-arranged tour of the terra cotta warriors was outstanding: Penny, our guide, gave us a wealth of information on Xi'an's history and the warriors. She made our visit to this epic archaeological site even more impressive. A truly first-class hotel in every way.
Traveller from Pittsburgh, PA
This family-friendly Xi'an hotel is located in the business district, within 3 mi (5 km) of Xidian University and Northwest …More
The hotel is conveniently close (walking distance) to the old city wall, southern gate and has a subway station right outside its front door. Super helpful concierge team (Jacky and Tank) and friendly staff overall. Free wifi throughout the property and comfortable rooms, some with a great view of the southern gate. Shopping centers are in the vicinity. From the hotel, people can take an easy walk to most of the major attractions within the old city wall, including the Bell Tower, Drum Tower and the Muslim Quarter.
Traveller from Detroit, USA
This family-friendly Beilin hotel is located in the business district, within 1 mi (2 km) of Xi'an City Walls, Drum Tower …More
Air-conditioning is shown in room facilities on the website but it was never available during our stay. We complained on the first day to hotel staff and they said they turn it off at 11am every night but we found it didn't work at all at ALL TIMES. I also called Expedia customer service and the staff told me there's nothing she could do. The hotel manager proactively gave us a better room which is cooler and more comfortable. We ended up borrowing a fan for the entire 5 nights stay and opened the window. It was noisy because the highway is just in front (about 200m). Wired Internet speed is slow but working. Shower has no temperature control so the water temperature fluctuates a lot between extremely cold to extremely hot. The staff must have got used to all these complaints so they can respond very fast with the greatest courtesy. We highly appreciate their help with limited resources and power. We had problem getting a taxi during rush hour one day and tried to get help from another Jinjiang hotel. An off-duty staff took us to take a bus and paid for our bus fare. She made sure we knew how to get back to our hotel before she left. I had travelled 26 countries and a lot of hotel experience but this one is really worth remembering.
Traveller from Hong Kong
Located in the heart of Weiyang, this hotel is within 6 mi (10 km) of Great Mosque of Xi'an, Bell Tower, and Drum Tower …More
Arrived at above hotel, and they could NOT find my paid reservation! Waited for 45 minutes tired and tried again then they found my reservation.
I had to wait!
THIS WAS PAID RESERVATION!
THEN THEY ASK FOR MORE MONEY BEFORE I CAN GET MY PAID HOTEL ROOM.
Traveller from US
Situated in the entertainment district, this aparthotel is within 2 mi (3 km) of Golden Eagle, Northwestern Polytechnical …More