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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Welcome to the Quality Inn & Suites lobby, featuring a spacious reception area with a granite countertop and comfortable seating.
Step into the grand lobby with a central staircase, seating area, and reception desk.
Step into the grand lobby, featuring a majestic staircase and comfortable seating area with a sofa and armchairs.
Relax by the pool with a clear view of the water's edge, surrounded by comfortable seating and umbrellas.
Relax in a spacious room with a large bed, two bedside tables, a desk, and a window with green curtains.

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Casey's Center
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(39 reviews)
  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(32 reviews)
  • 324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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3.7 out of 5, Good, (1018)
$103 nightly
The price is $103 total
includes taxes & fees
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About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Lovington
An indoor pool, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Quality Inn & Suites Des Moines - Merle Hay Road has designated areas for smoking.

Guests are offered a complimentary continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 322 out of 981 reviews
Rating 8 - Good. 314 out of 981 reviews
Rating 6 - Okay. 167 out of 981 reviews
Rating 4 - Poor. 83 out of 981 reviews
Rating 2 - Terrible. 95 out of 981 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Shiree

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed with our experience. The staff was unwilling to work with us even though we reached out several days before our stay. The entire establishment smelled strongly of cigarettes and marijuana. For safety, the back door was supposed to be secured, but it did not lock properly. Additionally, the hotel is located right off the highway, which made it noisy. We would not stay here again.
Stayed 3 nights in Apr 2025

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was a little stinky
Stayed 1 night in Apr 2025

4/10 Poor

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Cynthia

Traveled with partner
Disliked: Property conditions & facilities
It was a quiet room. The staff was friendly. The sheets were very wrinkled. The bathroom has a pocket door which was hard to close. We stayed for two nights three days.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

KENT

Liked: Cleanliness, staff & service, property conditions & facilities
The QUALITY INN outside marquee/sign is insubstantial! Your grounds are unattractivel The staff is pleasant....
Stayed 2 nights in Apr 2025

8/10 Good

Rhonda

Liked: Amenities
Disliked: Property conditions & facilities
Older building with new flooring. Things work for the most part.
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room was dirty floor wasn’t vacuumed dog hair all over the bed and the list could go on. Oh yeah, bedbugs!
Stayed 3 nights in Apr 2025

10/10 Excellent

Bertie

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 1 night in Apr 2025

2/10 Terrible

Denice

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like an ashtray the 3 days we stayed. Remote for TV didn’t work tried calling front desk from phone not connected. Just fast busy tried them all. Walked down to get batteries I was given another remote. The walk is a block away from front desk. Back door didn’t need room key to get in. Hole in bathroom sink. We came back from Drake relays to find brown dirty rag by TV. Looked like poop on it. No privacy/ clean room sign. I never have my room cleaned when I stay anywhere. Well they picked it up but left the poopy colored hand towel. Idk where is came from!
Stayed 2 nights in Apr 2025

8/10 Good

Jody

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Jeff

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very well maintained and quiet
Stayed 2 nights in Apr 2025

10/10 Excellent

Willie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the room,the bathroom counter space,the access to shopping, and dine out,plus freeway access,very accommodating
Stayed 1 night in Apr 2025

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
M
Stayed 1 night in Apr 2025

6/10 Okay

Theresa

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Not happy

Upon entering the room we found half of the curtains hanging down. I placed something on the entertainment center and the whole thing wobbled. The door to the bathroom had paint chipping on the floor. The shampoo and conditioner bottle were used. Later that night the people in the next room started fighting and we could hear the whole conversation, this went on until after 3AM. We contacted the front desk and it was quiet for 10 minutes and startedup again. We had to pay a deposit for our dog and part of the form said we needed to keep the dog quiet which we did. These people should have had to pay a deposit for their behavior.
Stayed 1 night in Apr 2025

8/10 Good

Chance

Liked: Cleanliness, staff & service, amenities
The only complaint I have is that they need to have both maintenance and housekeeping be more attentive. when I initially went to my room after checking in the door wasn't fully closed because it needed a push to fit in the frame.
Stayed 1 night in Apr 2025

6/10 Okay

Shoke

Traveled with family
Disliked: Amenities, property conditions & facilities
I didn’t like the bathrooms and the TV
Stayed 1 night in Apr 2025

4/10 Poor

Angel

Business traveler
Disliked: Amenities
Spider in the washroom
Stayed 1 night in Apr 2025

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is great and very friendly atmosphere. Great food places near by.
Stayed 1 night in Apr 2025

2/10 Terrible

Tenia

Stayed 2 nights in Apr 2025

6/10 Okay

Susan A

Liked: Cleanliness, room comfort
Disliked: Staff & service

Missing hairdryer

My room did not have a hair dryer when I checked in (11:45 pm) I went to the front desk and they said they would bring one to my room the next morning. By roughly 9 the next morning I still didn’t have one. I asked housekeeping and they told me to call the front desk, I did and several minutes later I was brought one. I plugged it in and turned it on and the inside of the hairdryer literally was on fire blowing white smoke. I immediately unplugged it and left it set as I had to leave for the day. When I returned I took the faulty hairdryer to the front desk and told him what had happened and that could I please get another one, but I needed it early 7:30-8. By 830. I still did not have a hairdryer. I went down and ate breakfast and then stopped at the desk and asked them for a hairdryer, by 10 o’clock I still did not have one and I had to leave for the day. I don’t carry my own because it takes so much space up and one is always furnished. I always have had good service at this hotel and was extremely disappointed and on a sidenote, I did not request it, but I had a handicap room on the main floor by the side entrance, perhaps signs posted would discourage youngsters from running up and down the stairs at a time people would be sleeping.
Stayed 2 nights in Apr 2025

8/10 Good

Monica

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Joyce

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly it was very dirty, there was an ant on my bed. Not only that it was not clean at all! The carpet, looked disgusting. The bathroom as well just was not cleaned well. I’m not usually a person who complains, but we heard a mouse in the walls. The one good thing about the place was staff, they were super kind! But in all the place was not great
Stayed 1 night in Apr 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025