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Pullman Cologne

4.5 star property

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Exterior
Deluxe Suite, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe
Sauna, body treatments, facials, 1 treatment room, massages
Business center
Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Air conditioning
  • Gym
  • Parking available

Explore the area

Map
Helenenstr. 14, Cologne, NW, 50667
  • Cologne Cathedral
    ‪12 min walk‬
  • Old Market
    ‪13 min walk‬
  • City Hall
    ‪13 min walk‬
  • Cologne (CGN-Cologne - Bonn)
    ‪16 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

8.4 out of 10
Very good
(37 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Domblick)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed (Domblick)

8.0 out of 10
Very good
(3 reviews)
  • 268 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 King Bed

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 2 Twin Beds

8.6 out of 10
Excellent
(11 reviews)
  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Pullman Cologne

4.5-star hotel in Old Town Cologne
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a conference center, and self parking. Housekeeping is available on request.
Pullman Cologne offers 275 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cologne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Spa Pullman has 1 treatment room. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.
Pullman Cologne features a full-service spa and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

16 meeting rooms are available. This luxury hotel also offers spa services, a terrace, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Pullman Cologne is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Pullman Cologne has a restaurant on site.
E.l.f. - Onsite brasserie. Open daily.
LAB12 - Onsite bar. Open select days.
Room service (during limited hours) is available.

Languages

Dutch, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 9.90 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 29 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • d.light
  • e.l.f.
  • LAB12

Things to do

  • Full-service spa
  • Gym

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 16 meeting rooms
  • Conference center

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1971
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 6 to March 1:
  • Bar/Lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 18 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 5.35 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Fee for in-room wired internet: EUR 9.90 per 24-hour period (rates may vary)
  • Self parking fee: EUR 29 per night
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Cologne Pullman
Pullman Cologne
Pullman Hotel Cologne
Pullman Cologne Hotel Cologne
Pullman Cologne Hotel
Pullman Cologne Hotel
Pullman Cologne Cologne
Pullman Cologne Hotel Cologne

Pullman Cologne Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 590 out of 1003 reviews
Rating 8 - Good. 298 out of 1003 reviews
Rating 6 - Okay. 76 out of 1003 reviews
Rating 4 - Poor. 18 out of 1003 reviews
Rating 2 - Terrible. 21 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel, peabody

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay. Close enough to everything but still set back in safe neighborhood.
Stayed 2 nights in Apr 2025

4/10 Poor

Brian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have never stayed in a hotel where the manager has said to me “it’s not my problem “ the air conditioning did not work . I was told the hotel was in winter mode and to open my window. I would not recommend this hotel at all
Stayed 2 nights in Apr 2025

2/10 Terrible

RAMON

Stayed 1 night in Mar 2025

10/10 Excellent

Ivan

Stayed 3 nights in Mar 2025

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel in fußläufiger Lage zum Dom. Sehr zuvorkommendes und freundliches Personal.
Stayed 3 nights in Mar 2025

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Charles

Liked: Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

haluk

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude receptionist

The hotel, its location, the rooms, and the breakfast were all good. However, when I checked in around 12:30, the receptionist, whose name starts with 'M,' was very rude. She didn’t even bother checking if a room was available early. Without saying hello or greeting me, she simply said, 'Check-in time is at 15:00.' The way she treated me was very impolite.
Stayed 1 night in Mar 2025

8/10 Good

Susanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good
Stayed 2 nights in Jan 2025

8/10 Good

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but can do better

Good not wow but does the job. Kind of expect more from Pullman especially on the customer service front. Decent location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Josef

Stayed 3 nights in Feb 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Room was a little tired but otherwise nice. Cocktails are excellent!
Stayed 2 nights in Feb 2025

2/10 Terrible

Dani

Stayed 2 nights in Jan 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Lisa

Stayed 1 night in Jan 2025

10/10 Excellent

Salim, college station

Stayed 2 nights in Dec 2024

10/10 Excellent

Rachael

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic room, very clean and up-to-date. The staff here is extremely helpful and friendly. The restaurant staff could use a little personality, but maybe that was just because it was the holiday season. I would definitely stay here again!
Stayed 3 nights in Dec 2024

2/10 Terrible

Firma

Traveled with family
Liked: Staff & service
Disliked: Cleanliness

Schimmel im Bad

Das Bad war mit Schimmel belastet. Die Silikonfugen waren Ekelhaft. Silikonfugen sind Wartungsfugen, das hat bei ACCOR wohl noch niemand begriffen. In einem Ibis wäre das schon schlimm genug. Im 4 Sterne s Hotel Pullmann darf das nicht sein. Zwischen feststehenden Teil und der Schiebetür der Dusche war es einfach nur heftig ungepflegt/ ekelig. In den Ecken im Bad und besonders der Dusche war auch beginnender Schimmel. Im Zimmer ist die Einrichtung in die Jahre gekommen und viele Ecken sind abgestoßen. Die Matratze war sehr gut. Die Temperatur war im Zimmer schlecht zu regeln. Wir hatten die Heizung ausgestellt und trotz offenem Fenster war es sehr warm. Fotos habe ich nicht gemacht. Schade ist auch das diese Umfrage nicht auf Deutsch ist. Wir hatten das Zimmer 530.
Stayed 1 night in Jan 2025

10/10 Excellent

Mabel

Stayed 2 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, staff very friendly.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pullmam Cologne

Really nice, comfortable, clean room, easy walk to Cologne Cathedral
Stayed 7 nights in Dec 2024