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SureStay Hotel by Best Western Castlegar

Property class: 2.5

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Photo gallery for SureStay Hotel by Best Western Castlegar

A hotel with a sign reading "SureStay by Best Western".
A hotel room with two beds, a TV, a desk, and a window with curtains.
A restaurant with metal chairs and tables, a coffee machine, and framed pictures on the walls.
A hotel room with a large bed, two bedside tables with lamps, a zebra-patterned carpet, and a view of the outside through a large window.
A stone fireplace with a fire, two leather chairs, a glass table with decorative items, and a potted plant.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
The current price is $97
includes taxes & fees
Aug 23 - Aug 24

Explore the area

View in a map
1810 8th Avenue, Castlegar, BC, V1N2Y2
  • Place, Kootenay Gallery
    ‪2 min drive‬
  • Place, Doukhobor Discovery Centre
    ‪3 min drive‬
  • Place, Selkirk College
    ‪3 min drive‬
  • Airport, Castlegar, BC (YCG)
    ‪3 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (No Pets in room type)

A hotel room with a bed, a chair, two lamps, and a wall art piece.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (No Pets in room type)

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor (Pet Friendly)

A hotel room with a bed, a chair, two lamps, and a wall art piece.

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Kitchenette, Ground Floor (Pet Friendly)

A hotel room with two beds, a desk, a TV, and a mirror.

Standard Room, 2 Queen Beds, Kitchenette, Ground Floor (Pet Friendly)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (No Pets in room type)

A hotel room with a large bed, two bedside tables with lamps, a zebra-patterned carpet, and a view of the outside through a large window.

Suite, 1 King Bed, Non Smoking, Kitchenette (No Pets in room type)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only;Small Room)

A hotel room with a large bed, two bedside tables with lamps, a chair, a wall-mounted TV, and a red door.

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only;Small Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave (Shower Only;No Pets in room type)

A hotel room with a large bed, two bedside tables with lamps, a chair, a wall-mounted TV, and a red door.

Standard Room, 1 Queen Bed, Refrigerator & Microwave (Shower Only;No Pets in room type)

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor;No Pets in room type)

A hotel room with two beds, a desk, a lamp, and a painting on the wall.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor;No Pets in room type)

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette (No Pets in room type)

A hotel room with two beds, a large window with curtains, a wall-mounted air conditioner, and a dark headboard.

Suite, 2 Queen Beds, Non Smoking, Kitchenette (No Pets in room type)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor;No Pets in room type)

A hotel room with two beds, a large window with curtains, a wall-mounted air conditioner, and a dark headboard.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor;No Pets in room type)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Kitchenette, Ground Floor (No Pets in room type)

A hotel room with two beds, a desk, a TV, and a mirror.

Standard Room, 2 Queen Beds, Kitchenette, Ground Floor (No Pets in room type)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

1 Queen Bed, Non-Smoking, Economy Room, Shower Only, Microwave and Refrigerator, Flat Screen Television

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

1 King Bed, Non-Smoking, Flat Screen Television, Desk, High Speed Internet Access, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite-1 King Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

A hotel room with a large bed, two bedside lamps, a view through a large window, and a zebra-patterned carpet.

Suite-1 King Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About this property

SureStay Hotel by Best Western Castlegar

Castlegar hotel close to Kootenay Gallery
This hotel features a restaurant, a bar/lounge, and a conference center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
SureStay Hotel by Best Western Castlegar offers 58 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Select Comfort beds feature premium bedding. 30-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center and meeting rooms. Event facilities measuring 2497 square feet (232 square meters) include a conference center. This hot springs hotel also offers a library, barbecue grills, and a vending machine. Onsite self parking is complimentary.

SureStay Hotel by Best Western Castlegar has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6 AM and 9:00 AM.
The Grand Buddha Bistro - This bistro specializes in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grand Buddha Bistro

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (2,497 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per stay
  • Breakage deposit: CAD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Fireside Castlegar
Fireside Inn Hotel Castlegar
Surestay By Best Castlegar
Fireside Inn Hotel Conference Centre
SureStay Hotel by Best Western Castlegar Hotel
SureStay Hotel by Best Western Castlegar Castlegar
SureStay Hotel by Best Western Castlegar Hotel Castlegar

SureStay Hotel by Best Western Castlegar Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 351 out of 1000 reviews
Rating 8 - Good. 416 out of 1000 reviews
Rating 6 - Okay. 151 out of 1000 reviews
Rating 4 - Poor. 52 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Great location
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very nice place to stay
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Fui Yeak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and room Was clean
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price
Stayed 1 night in May 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
A pleasant stay
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Cam

Liked: Staff & service
Disliked: Amenities
helpful staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Beds were great. Delicious inhouse breakfast! Will definitely stay again if we pass through Castlegar.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
We really appreciated being upgraded to a kingsize bed and a quieter room
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great⁰
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Rooms clean. Delicious breakfast.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Krisken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff . Nice clean room and cozy . Good breakfast . And hotel is in a very nice location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities
Great Staff , comfor, clean
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

kien huy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staffs; with excellent clean room and very good breakfast. I stayed two times this one ; I would recommend to people who want to save money but still getting enough amenities. Thank you all SureStay Staff !! Brian Tran.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff and great free breakfast
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean with enough room. Staff was very friendly. Simple stay at a basic price. Room above us was a little noisy for 30 minutes very late. Breakfast was crowded due to large tour group.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Check in was excellent
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean. The breakfast was pretty good and staff were friendly. Wish they had a pool but other than that great hotel
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Nice and simple accommodation. Bed was really comfortable and slept well, even the first night of the stay.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Amanda Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place, the only drawback is that they don’t have an elevator
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Yes. Need a Watch Your Step sign at some rooms around the back.
Stayed 1 night in May 2026
Verified review

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel welcomed pets and ensured I could change my room to a pet room when unable to request it through Expedia. Staff were friendly and helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Staff are welcome and willing to help
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place to stay
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Clarisse

Liked: Amenities
Great stay
Stayed 1 night in Sep 2025