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Quality Inn & Suites New Castle

2.5 star property

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Photo gallery for Quality Inn & Suites New Castle

In-room safe, desk, laptop workspace, blackout drapes
Free daily continental breakfast
Fitness facility
In-room safe, desk, laptop workspace, blackout drapes
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
$93
includes taxes & fees
Dec 2 - Dec 3

Explore the area

View in a map
1740 New Butler Rd, New Castle, PA, 16101
  • Place, Cascade Park
    ‪18 min walk‬
  • Place, Scottish Rite Cathedral
    ‪7 min drive‬
  • Place, Grove City Premium Outlets
    ‪25 min drive‬
  • Airport, Youngstown, OH (YNG-Youngstown - Warren Regional)
    ‪44 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(38 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(35 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites New Castle

New Castle hotel with free weekday breakfast
A fitness center, a sauna, and a business center are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Quality Inn & Suites New Castle offers 79 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

This New Castle hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Quality Inn & Suites New Castle features a sauna and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and laundry facilities. Complimentary self parking is available on site.

Quality Inn & Suites New Castle has designated areas for smoking.

A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 9:00 AM on weekends

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways (35 inches high)
  • No elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Hotel New Castle
Quality Inn New Castle
New Castle Comfort Inn
Comfort Inn New Castle Hotel
Comfort Hotel New Castle
Quality New Castle
Quality Inn
Quality Inn New Castle
Quality & Suites New New
Quality Inn Suites New Castle
Quality Inn & Suites New Castle Hotel
Quality Inn & Suites New Castle New Castle
Quality Inn & Suites New Castle Hotel New Castle

Quality Inn & Suites New Castle Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 422 out of 832 reviews
Rating 8 - Good. 251 out of 832 reviews
Rating 6 - Okay. 94 out of 832 reviews
Rating 4 - Poor. 28 out of 832 reviews
Rating 2 - Terrible. 37 out of 832 reviews

8.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By highway parking lot full of holes
Stayed 2 nights in Jun 2025

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Samuel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Laura, Ridgway

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Holly and Chrissie at the front desk are exceptional! They were efficient, professional, and knowledgeable of the area. The hot breakfast included waffles (an absolute MUST in my book). The rooms are dated but the price and friendly staff make up the difference. The cleanliness, the water pressure and parking... All top notch. We were able to hang out with friends in the small patio area (there was a grill available to guests also) instead of having to go to somewhere. I recommend 😀
Stayed 1 night in Aug 2025

6/10 Okay

Matthew

Stayed 2 nights in Aug 2025

10/10 Excellent

Ralph

Stayed 2 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thin walls, creaky ceilings so upstairs guests sound like elephants stomping around.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bonnita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great While this was an older property, it's cleanliness and staff were outstanding. Would definitely stay again!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service.
Stayed 1 night in Aug 2025

10/10 Excellent

Sean

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Quiet. Clean.
Stayed 4 nights in Aug 2025

10/10 Excellent

Del

Stayed 1 night in Aug 2025

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness
The room was quiet and the staff was so friendly and helpful. It needs some updating but was very clean
Stayed 2 nights in Aug 2025

6/10 Okay

Liviu

Stayed 4 nights in Jul 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

They understand hospitality.

I'd made an error in my reservation, and I was at the end of my rope having not slept in 24 hours. Front desk staff figured out what the error was and helped me to correct it, got me a room, and made sure it was quiet. Next day they remembered and asked after me. staff at this hotel _understand_ hospitality. Thank you!
Stayed 1 night in Aug 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Grocery store was very close by within walking distance and mays donuts were in driving distance and they had excellent donuts for the trip home. Breakfast at the hotel left nothing to be desired. Hotel staff were wonderful.
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Sara

Stayed 1 night in Apr 2025

8/10 Good

Carla

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

8/10 Good

Daniel

Business traveler, Traveled with partner
Liked: Amenities
A good value.
Stayed 3 nights in Aug 2025

8/10 Good

RoseAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
An older property that achieves above their rating level. Small breakfast area but run very well. Limited selection, but again, clean, hot food was hot, nothing ever ran out. Rooms are not fancy, but clean, and well made. Nice, helpful staff. Could use a bit of landscaping. Overall, exceeded expectations. I would stay here again.
Stayed 2 nights in Jul 2025

8/10 Good

SOJUNG

Traveled with partner
Liked: Staff & service, amenities
숙소 괜찮아요
Stayed 4 nights in Jul 2025

8/10 Good

Somdev

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025