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Hotels: Top Customer Questions

Searching and booking

Locations, properties, and reservations

Why can't I see the name of the hotel or the street address until after I book?

What are the different lodging types?

Which hotel chains/properties can I book through Hotwire?

How can I find a hotel in the neighborhood where I want to stay?

How do I use the interactive map to help me find hotels?

What if I can't find my city?

Why didn't I get any search results?

How many rooms can I book in one transaction?

Can I book a same-day reservation?

How can I find a place to stay with specific amenities?

What is the minimum age requirement for hotel check-in?

How can I be sure the hotel can accommodate my accessibility needs?
Rates and pricing

Are there any hidden charges, like taxes and fees, in your rates?

Is parking included in the rate?

Why has the rate changed since my previous hotel search?

How do I get the sample rates I saw in your newsletter or on the site?

What are Hotwire Hot Rates?

What is a standard rate?

Does Hotwire guarantee the lowest hotel rate?

Can I apply any discounts or special rates to the Hotwire price?

Can I apply any hotel rewards or points to the Hotwire price?

What does "all-inclusive" mean?

What does Best Value mean?
Ratings and reviews

What determines a hotel's rating?

Where do customer reviews come from?

How do I write a customer review?
Rooms and beds

How many beds are in the hotel room?

Can I request a specific type of bed (e.g., king, double)?

Can I request a non-smoking room?
International travel

Do I need any special documents to check into an international hotel?

How do I contact Hotwire if I have a travel concern while traveling outside of the U.S. or Canada?

If I am a non-U.S. based customer, what is required to book through Hotwire?

Do I need a passport if I'm crossing international borders?

After booking

Contact customer care

Call us
1-800-845-4026

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© Wed Apr 30 01:11:24 PDT 2025 Hotwire, Inc. All rights reserved. Hotwire, Inc. is not responsible for content on external sites. Hotwire, the Hotwire logo, Hot Fare, Hot Rate, "4-star hotels. 2-star prices." and TripStarter are either registered trademarks or trademarks of Hotwire, Inc. in the US and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners. CST 2053390-40; NST 20003-0209.