The hotel is nicely located about a couple of blocks from Lago Llanquihue with the view of the Volcan Osorno. The gym room has a good view of the lake and the volcano. During checked in, the staff was so friendly and the bellboy helped us with our luggage. My sister was not feeling well during our stay there and the chef did a special accommodation by making her a specially ordered soup. The staff overall are very nice and friendly.
My sister and I were disappointed with the room. The room was hot (we were there at mid November) and it was warmer in the morning because our room was facing the sun. It turned out that some rooms don't have aircondition (AC) which we were not aware of and it turned out that our room was one of them. It was disappointing because we should have been told upon check in about this. When we reported that we were so warm in the room, we were advised just to use the fan inside the room. It was too much inconvenience of moving to another room with AC. The guests should have be given an option to have a room with or without AC upon check in.
Traveller from United States of America
Located in the heart of Puerto Varas, this hotel is within a 5-minute walk of Church of the Sacred Heart, Puerto Varas …More
Comfortable clean room, front desk staff spoke English and were very friendly and efficient. Fast internet! Hotel staff was very helpful. Beautiful view of the lake from the room. The buffet in the morning was very crowded but the staff managed the food and the crowd efficiently. I only spent 1 night but would like to go back for a longer stay.
This family-friendly Puerto Varas hotel is located near the bay, within a 10-minute walk of Parque Philippi and Puerto Varas …More
Lovely spacious clean rooms with a very homely atmosphere. Alexandra was a complete gem with her help of local activities and attention to detail. The only reason that an excellent rating wasn't given was that I found the attitude of the chef somewhat off putting and unfortunately it marred my overall opinion. Without that experience I would most definitely have given an excellent rating, slightly out of Pucon so you would need a vehicle if you are staying here.
Situated in Pucon, this boutique hotel is within 6 mi (10 km) of Santa Clara Monastery, La Poza, and Museo Mapuche Pucon …More