Picked this hotel primarily for it's location and Hyatt brand. When we checked in the room was a little bit musty so we need change room. Some stains on the back of a chair not cleaned up. The interior of the room looked nicely maintained but outdated. Bed size as "Twin size" was really like "Twin size" in US, very small size.
Hotel locates right next to West Lake we walked to ferry terminal within 5 minutes. The night music show is just outside the hotel front. Staff were very nice and helpful, with some of them been very fluent on English, but just a few, not most them. We requested wheel chair and first aid supplies for unexpected injury. The hotel had them and very accommodating. We felt well served.
The hotel was preparing for G20 Summit so there were lot of construction noise and one Army with riot gear stand right in front of the lobby. Summing pool is in the big circle out front and it's the kids' favorite part of hotel.
Traveller from Boston, USA
Located in Hangzhou City Centre, this luxury hotel is within a 15-minute walk of Fengbo Pavilion and West Lake. HangZhou …More
The hotel is modern and the staff is very helpful and speak great English which was one of the main reasons we choose this hotel. The room was simply fantastic. Our room as huge, quiet, bright, and had many electrical outlets to charge our phones, computers and cameras. The room had a very comfortable king size bed and great sheets and pillows. There was also a couple of sofas and they provided us with teas, tea cups and a kettle that was a great perk if we just wanted to stay in our room and relax. Also, the hotel had several English speaking channels, another great perk when we did not feel like leaving our room. The bathroom had a huge stand up shower, a beautiful bathtub, a new toilet and the tiles were new and clean. The room was aesthetically pleasing and very comfortable.
Located in West Lake, this spa hotel is 0.2 mi (0.3 km) from Huanglong Sport Centre and 2.3 mi (3.7 km) from West Lake …More
I am pleased with the services provided by the hotel. I arrived around 9am, and the room was ready for me to check in. However, the room type was not what I have requested, the receptionist did a quick check and told me that the room will be ready in half an hour. She offered me to the lounge for light refreshment while waiting the room to be ready.
Traveller from Singapore
Located in the heart of Nanjing, this luxury hotel is within a 15-minute walk of Yihe Road Residence Area, Former Residence …More
The hotel room was lovely - clean and such comfortable bedding!
Buffet breakfast was also amazing.
The hotel is a touch hard to find and it's slightly annoying that the lobby is on the 7th floor. Other than this, I really couldn't fault it!
Good location close to heaps of shops and eating options too.
Would stay again!
Traveller from Australia
Located in the heart of Nanjing, this hotel is within 1 mi (2 km) of NanJing XianJian YiShu ZhanTing, Wei Yuan's Former …More
We read a mixed set of reviews expecting it to be beautiful but musty, but instead were treated to a lovely and creatively designed room, very clean furnishings and lovely staff! We had a thoroughly enjoyable stay of three nights here, it's in a safe and good district, and the hotel itself has a very pleasant atmosphere. Sometimes the amenities were not completely well furbished, but we only had to notify the staff and they very quickly and courteously helped us out.
Traveller from Singapore
Located in Qingdao City Centre, this hotel is within 2 mi (3 km) of Hisense Plaza, May Fourth Square, and Olympic Sailing Museum.More