We had a few hiccups. We complained to let them know. The response was ok.
We had just come from Sofitel Siem Reap and they ticked all the boxes. When you go to a new hotel and they don't deliver the same standard, you notice.
We didn't have hot water for last 2 days, just an example
This family-friendly Phnom Penh hotel is located on a river, within 1 mi (2 km) of AEON Mall, Independence Monument, and …More
We had never been to Cambodia or in fact the Far East so this was quite adventurous for us. After quite a long journey to get to the hotel, my wife, son, daughter and I were received very well by the hotel staff. The main foyer is beautiful as are the grounds and the facilities. The hotel has its own beach front which is literally a 1 min walk away where you can order drinks and food. There are no hawkers so you are never disturbed. The hotel has a pool side bar where drinks will be served to you whilst you sit on the stools in the pool but they also serve food there if you are too lazy to go to one of the 3 restaurants they have on site. We were there for 2 weeks and had breakfast from their amazing selection almost every day, lunch at the pool side or Champa restaurant on most days but we quite enjoyed going out to town ($3 tuk tuk ride each way for 4 people that's $3 in total!) The nearby town has really good restaurants which are clean and as long as you don't have the homemade ice you won't get ill. Choice of cuisine is Indian (Kama Sutra), Italian pizza joint next to Kama Sutra on the corner, burgers, grills, seafood, Thai, Sushi etc and all very reasonable on price.
I want to especially single out the following staff, Asif Bajwa the new F&B Director is bringing a new vibe to the hotel and setting the bar to a very high International standard. With him in his team are Chann Vichet Tom Chanthy Vannak and Meoung amongst many who shined bright with the service they gave.
Traveller from UK
Located in Sihanoukville, this beachfront resort is in the city center and within 2 mi (3 km) of Sokha Beach, Ochheutel …More
"Timeless Elegance in Mid-Century Architectural Gem"
What a wonderful stay in our private villa overlooking the sea tucked away on an immense private property with 24-hour security far from the madding crowd that is downtown Sihanoukville. We are not the drink-till-the-wee-hours-in-a-bar demographic anymore, so very much enjoyed stepping fom our beautiful room into the Japanese-style soaking tub on our own private terrace surrounded by trees with the sound of the ocean waves breaking upon the shore while gazing at the stars sipping some bubbly and recounting our adventures of the day. Our room was beautifully decorated and had a separate spa bathroom with the tub and overhead rain shower in a glass-and-tile enclosed cube. We had the choice of walking to the main hotel for breakfast or calling for a "buggy" to come and pick us up. We also walked along the stone causeway to the private beach - too bad it was raining that day so we didn't swim or lay out on the lounge chairs. Instead we met friends for a light lunch at the on-site Sunset Terrace on the water's edge. This was a hotel our friend used to come to with his parents in the hotel's heyday, so it was lovely for him to revisit again. We were there in the low season and the hotel was in the midst of completing repairs and upgrades to the pool and main building, but we had a lovely time. We had an excellent night's rest, a good breakfast, and I can't wait to come back to this most beautiful oasis of calm and tranquility.
Traveller from Los Angeles
Nestled on the beach, this Sihanoukville City Centre hotel is within 2 mi (3 km) of Independence Beach, Victory Beach, and …More
When I read some of the reviews about mosquito, I was worried. Here is the deal. Angkor is in the middle of the jungle and there are mosquitos. I saw one in my room, but I travel with my own natural repellents, so I had no problems. The hotel is nice and clean, with a nice pool and gym area. A large restaurant and a large bar area separate from the lobby. The rooms are large and we had a shower and tub inside the room.
I used room service for breakfast and had ala carte dinner at the restaurant - I preferred the local food.
This family-friendly Siem Reap hotel is located near the airport, within a 15-minute walk of Killing Fields Memorial and …More
The staff were very accommodating. Our room was very comfortable. Great location. It made our first visit to Siem Reap a memorable one. We have travelled to many destination around the world and this hotel will be added one of our favorite.
Traveller from So. San Francisco, United States of America
Located in the heart of Siem Reap, this luxury hotel is within a 10-minute walk of Angkor Night Market, Pub Street, and Lucky …More