Excellent with the exception of the beach restaurant. They are very discriminating around the iftar time. They refused to allow us to set down by the water if we were only ordering Hookah. In order for you to set down with a beach view you must be part of the Iftar program. They informed us we had to have reservations but never once they informed us about their reservation rules at time of check in.
Traveller from Los Angeles, US
Facing the Mediterranean, this Alexandria hotel is part of San Stefano Grand Plaza, which also features a 4-level shopping …More
The hotel was nice with multiple pools and direct private access to the beach. The room was spacious however the shower in the bathroom could have used a bigger door to prevent the water from getting on the floor. I would have also liked more towels and a floor mat in the bathroom.
The hotel definitely needed some renovations as you could see the ware and tear. Our balcony didn't have any chairs either.
Upon checking in the front desk person said we did not have a room with a sea view even though that is what our reservation was for. I had to show him the reservation on my phone as well as all of the room types offered. He then made it seem like he was doing us a favor upgrading us to a room with a sea view.
The food at the restaurant definitely needs work. The menu for lunch and dinner are the same and is in need of some variety and quality control.
We basically had all of the resort to ourselves which was nice. I wish we would have had wifi in the room that was more stable. I asked the front desk for wifi and he said that it was only available in the lobby and bar area, which was not true. Once I got the login and password for the lobby area, you could use it in the room.
Given all of these items, we didn't pay very much so all in all we got more than what we paid for. A similar hotel in Cancun for example would have been at least 4 times as much per night.
The hotel also provided a car service which was reasonably priced.
Traveller from Michigan
Offering direct access to the beach, this Borg el Arab hotel is in the city center, 4 mi (6.4 km) from Taposiris Magna, and …More
First time was only from a month and half, and it was really better than this one. I knew from the front desk (who already changed!!) that the management decided to change many things in the hotel management to reduce cost (which I don't really digest as if your cost is high then higher your prices don't lower your services level..!!) for that reason starting from checking in there is problems in the system, only one card for the room (so you don't put a card in the room electricity control and take the other and go out. meaning bye bye mobile phone or laptop charging while you are out of the room, and also no AC working while its boiling hot outside you come to your room and you find it no different than outside..!)
Food quality is extremely bad (comparing to only one and half month a go), chiefs changed I think or they may change the food supplier I don't know.
The changed the night show to another one very silly comic show who made most of the guests leave early, I don't really know what are this hotel's management think?!
The staff seams not happy, something changed in their salary or pay I don't know either. however I was so disappointed form this trip
Traveller from Cairo
Nestled on the beach, this Marsa Matruh resort is 31.6 mi (50.9 km) from Almaza Bay Beach.More