6/10 Okay
Vincent
Mar 16, 2025
Liked: Staff & service
Unfortunately a great view is pretty much where it ends with this hotel.
- I was scheduled a complementary pickup from the airport which never turned up. I emailed the hotel, phoned the scheduled driver and got no response from both. A bad start from the get go, especially being at the airport late at night. I booked my own Uber (DO NOT USE THE TAXIS AT THE AIRPORT. They will keep harassing you, just calmly keep ignoring them. Better yet, wait inside until your Uber is near). Upon arrival at the hotel, there was no explanation regarding the no show pick-up, not even an acknowledgement.
- The front desk staff were polite enough, especially the ladies in the day time.
- One of the porters was professional, I always like to tip but another porter became a little too forthcoming with his wanting of tips. To the extent he ignored the DO NOT DISTURB sign I placed on my door and proceeded to bashing the glass door with his fist late at night. Waking me up and asking if I needed assistance, indirectly asking if I could tip him a present because it was my last night. This is the most bizarre experience I have ever had from a hotel porter.
- There is constant loud phone calls from the restaurant to the other rooms next door, most likely these are calls pestering guests if the "need assistance". Hearing these calls all day and night is an endurance test.
- The hotel view is incredible, absolutely amazing. Unfortunately the hotel location is in an unsafe area. Even my tour guide warned
Vincent
Stayed 3 nights in Mar 2025