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Holiday Inn ALMATY by IHG

4.5 star property

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Photo gallery for Holiday Inn ALMATY by IHG

Breakfast, lunch, dinner served; international cuisine
Exterior
Breakfast, lunch, dinner served; international cuisine
Exterior
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$113
includes taxes & fees
Apr 5 - Apr 6

Explore the area

View in a map
Timiryazev 2 D, Almaty, 050013
  • Place, Republic Square
    ‪10 min walk‬
  • Place, Kazakhstan Independence Monument
    ‪10 min walk‬
  • Place, National Museum of Kazakhstan
    ‪10 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪19 min drive‬

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About this property

Holiday Inn ALMATY by IHG

4.5-star hotel in Bostandyk District
This hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, 24-hour room service, and a business center. Limited housekeeping is available.
Holiday Inn ALMATY by IHG offers 227 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas and include sofa beds. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs, slippers, complimentary toiletries, and hair dryers.

This Almaty hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4.5-star property consist of a business center and meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 7952 square feet (739 square meters) include a conference center. This luxury hotel also offers a fitness center, a terrace, and multilingual staff. Onsite self parking is complimentary.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM.
Glasshouse - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; KZT 9,100 for adults and KZT 5,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Glasshouse

Things to do

  • Gym
  • Shopping mall
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference center (7,952 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Sofa bed

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from February 20 2026 to December 31 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 9100 for adults and KZT 5000 for children
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

ALMATY Holiday Inn
Holiday Inn ALMATY
Holiday Inn Hotel ALMATY
Holiday Inn Almaty Hotel Almaty
Holiday Inn ALMATY Hotel

Holiday Inn ALMATY by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 126 out of 290 reviews
Rating 8 - Good. 99 out of 290 reviews
Rating 6 - Okay. 37 out of 290 reviews
Rating 4 - Poor. 15 out of 290 reviews
Rating 2 - Terrible. 13 out of 290 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

DMITRY, Austin

Stayed 10 nights in Dec 2025

10/10 Excellent

Moda

Stayed 3 nights in Dec 2025

8/10 Good

Karina

Traveled with family
Liked: Cleanliness
Rooms were a bit ‘tired’. Bathroom felt like it was pretty old but restaurant was top notch.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful. I made an error in my reservation and staff corrected immediately without issue.
Stayed 2 nights in Nov 2025

10/10 Excellent

Nikita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , the stuff was helpful. 24/7 Bar and room service .
Stayed 1 night in Nov 2025

10/10 Excellent

Kazhun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, decent room, beautiful view. Plenty of dining and shopping within walking distance
Stayed 2 nights in Aug 2025

6/10 Okay

Asset, Houston

Liked: Cleanliness, staff & service, amenities
Decent room. AC is not working . Drain system is not properly working in bathroom.
Stayed 3 nights in Oct 2025

10/10 Excellent

Hedi

Stayed 1 night in Sep 2025

10/10 Excellent

Hedi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was neat and clean, and we appreciated the very nice towels and linens. We also really liked it. There were fresh water stations on every floor. The staff couldn't have been nicer or more helpful. A small café downstairs a very good latte!
Stayed 2 nights in Sep 2025

4/10 Poor

David, Morgan Hill

Stayed 4 nights in Sep 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Yuehan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Jul 2025

8/10 Good

Chetan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

COULD BE BETTER

HOTEL ROOMS ARE EXTREMELY SMALL AND CRAMPED . CHOICE OF VEG FOOD IN THE MENU IS EXTREMELY LIMITED.
Stayed 2 nights in Mar 2025

4/10 Poor

Ashok

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is completely out of sync with the times...from the filthy carpet to broken tiles and washroom knobs... everything was bad. When the temperature is 20 degrees, the hotel refused to switch on the AC. Staff are better. It is a big blot ok the Holiday Inn name. I moved to IBIS for 4 days.
Stayed 7 nights in Mar 2025

4/10 Poor

Alvaro

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Peter

Stayed 3 nights in Mar 2025

8/10 Good

Lay Hong Eunice

Stayed 2 nights in Mar 2025

10/10 Excellent

Jacqueline

Stayed 4 nights in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were excellant and helpfull.
Stayed 3 nights in Dec 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Elina

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great place!

Amazing stay. Great location, great service and one of the best breakfasts I ever had!
Stayed 3 nights in Oct 2024

10/10 Excellent

Neil

Stayed 1 night in Sep 2024

10/10 Excellent

Slobodan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the airport. Very clean hotel. Nice servi

Stayed 4 nights in Sep 2024

10/10 Excellent

Ravshan Uraimov Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it’s good hard to see the mountains. I had a mountain view broom, but there is barely mountains to see lots of buildings in front of window, and there is constructions on the backside of the hotel. I hope the spill improve in the future thanks.
Stayed 4 nights in Aug 2024

10/10 Excellent

Brian

Stayed 1 night in Jul 2024