All Trip Protection claims and questions are handled by Access America. Completing a claim form takes just minutes. To begin the process, call a claims specialist toll-free at 1-800-334-7525. Please note that Access America may request information from you -- such as travel documents, proof of payments, etc. After your documentation is received and Access America determines that you have a payable claim, you should receive payment within 5 to 7 business days.
For more details on how to file a claim - including the claims checklist and Access America's contact information - click Trip Protection claim submission.
By email
Send us an email
By phone - anytime
U.S./Canada toll free
1-866-HOTWIRE
(1-866-468-9473)
Outside U.S./Canada
1-920-634-3150
(toll charges apply)