We work with our US and international hotel partners to get the best hotel rates. And we're sure they're the lowest prices you'll find.
Within 24 hours of booking, if you find a lower average nightly rate for the same hotel
, and room and bed types
, we'll pay you the difference between the rates.
Things to know: The Low-Price Guarantee applies only to hotels booked on Hotwire.com; The lower rate you find must be available. Some sites display rates that are not actually available when you try to book; Only one refund under the Low-Price Guarantee terms will be granted per household per six-week period; This Low Price Guarantee only pertains to the nightly room rate exclusive of tax recovery charges and fees. We do not guarantee that the total amount you pay Hotwire will be lower than the total amount you might pay elsewhere, factoring in tax recovery charges and fees.
How it works: Getting your refund is quick and hassle-free. To submit a Low-Price Guarantee refund request:
- Visit the "My Account" section on Hotwire.
- After you've signed in to your account, find the hotel booking you want to submit a request for. Under Low-Price Guarantee, click "Request refund."
- Complete and submit your form. Please note the link will only show for Hotwire Hot Rates for 24 hours after booking.
- Once we receive your request, we will confirm the availability of the lower rate you found. After verifying the lower rate, we will issue a refund in an amount equal to the difference between your Hotwire average nightly rate and the lower average nightly rate. Expect your credit within 10 business days. The credit will be issued to the card you used for your Hotwire booking.
Rates that are not available to the general public (including but not limited to AARP, AAA, group rates, corporate rates, convention rates) are not eligible for the Guarantee.
Terms and Conditions: The Hotwire Low-Price Guarantee applies only to Hotwire Hot Rates and is available to anyone who books one or more room nights from Hotwire. We will give you the price difference if you find a lower total nightly rate for the same hotel and the same dates (based upon average cost for entire timeframe of hotel stay, excluding taxes, tax recovery charges and fees) from another source within 24 hours of your Hotwire booking. You must also submit your request within 24 hours of booking.
To submit a Low-Price Guarantee refund request, go to the "My Account" section. After you've signed in to your account, find the hotel booking you want to submit a request for. Under Low-Price Guarantee, click "Request refund."
After you submit your request, you will know the outcome within three business days. If Hotwire can confirm the availability of the lower rate, your request will be approved, and Hotwire will issue you a refund in an amount equal to the difference between your stay's total Hotwire rate and the other lower rate. If Hotwire cannot validate the lower rate, your request will be denied. If a refund is issued, your original reservation will not be cancelled. All refunds will be made within 10 business days after Hotwire confirms the availability of the lower rate. A credit will be issued to the card used for the Hotwire hotel booking.
Only one refund under the Low-Price Guarantee will be granted per household per six-week period.
In order to verify the other rate's availability, Hotwire may request additional information from you including, without limitation, the URL address reflecting the lower price or the name of the hotel representative that quoted the lower rate, and/or your address or contact information in order to confirm the availability of a refund during a given six-week period.
The Low-Price Guarantee applies only to non-qualified rates available to the general public in the same hotel, on the same dates and for equivalent room and bed types as the booking you made on Hotwire. The Low-Price Guarantee does not apply to membership, loyalty or points programs, corporate rates or special discounted rates including AAA, AARP, employee, military, government or convention rates. The Low-Price Guarantee also does not apply to rates made available on Hotwire after your booking. Employees (including their families and persons residing in the same household) of Hotwire hotel partners are not eligible.
Hotwire reserves the right to modify the Terms and Conditions applicable to the Low-Price Guarantee on a prospective basis at any time and without notice.
Hotwire shall make the final determination regarding your refund eligibility and the availability of a lower rate.
Hotwire shall not be liable for the payment of any refunds under the Low-Price Guarantee with respect to rates loaded in error by Hotwire or the hotel or any printing, typographical, administrative or technological errors in any materials relating to the Low-Price Guarantee.
In the event of any dispute regarding the Low-Price Guarantee, the decisions of Hotwire shall be final and binding on all parties.
Void where prohibited by law.