At the moment you walk in, you are welcome with a drink and very friendly staff. Our stay was incredible, the views, the food, the cleanliness of the resort is 5 star. You wish for nothing. I loved that all the restaurants are open to fisrt come first served, taking the hustle to make reservations away. The activities at the resort are fun. Loved Merengue classes with Rosie and all of the rest of the activities staff. We will certainly come back! Thank you
Traveller from El Paso, TX
Nestled on the beach, this Xpu-Ha resort is within 3 mi (5 km) of Xpu-ha Beach, Puerto Aventuras Marina, and Puerto Aventuras …More
Been here twice. Always disliked all-inclusives but this one changed my mind. Its great, Staff is very friendly and helpful. Beware , check in is sloooooww though.. not sure why. But that being said. Food great, people , great, overall, great... Its changed my mind about all-inclusives.. at least this one.
The beachfront Barcelo Maya Palace Deluxe All Inclusive is a 20-minute drive from Mayan ruins and thick jungle at Xcaret, an …More
Very nice hotel location. Beautiful room.
Nice staff. Some need training on keeping the hotel premises clean, and avoid the "it is not my job" syndrome (they prefer to leave dirty things behind than collecting them). Not a fit star service.
There is a dangerous reef on the right side of the beach, in shallow waters. Got hurt by sharp rocks. Staff did not mention upon arrival.
Prices here are not "mexican" but at par with top hotels in America or US...strange compared to other nice hotels in Mexico. Indeed all prices are in US dollars and you are required to pay in US$...in Mexico, a country with its own pesos.
Nestled on the beach, this Xpu-Ha hotel is within 3 mi (5 km) of Xpu-ha Beach, Puerto Aventuras Marina, and Puerto Aventuras …More
Positive: We enjoyed our family vacation with ages 2-70 at Maya Colonial. The standard service for linens, towels, buffet options and hotel upkeep were all wonderful. We loved the great location with large property and not having to worry about noisy resorts next door. Property and staff for dining services were great. Pool was huge and never felt crowded and the kids water slide area was so great!! Beach was beautiful but rocky at the entry. We utilized the Dressel Divers onsite, dolphinarium, and walked the entire property. Loved having the market on property and enjoyed nightly haggling sessions for gifts.
Negative: Downside, any additional service requested was non-existent. I had requested adjacent rooms and had to send 5 emails to various addresses before receiving confirmation of my request before we ever arrived. We called 2x on Tuesday and again on Friday to let them know shower wasn't draining and toilet light was out and never received service on those. Called to have coke refilled in our fridge and that took 1.5 hours. The worst...My 2yo threw up in our bed at 6:30am , we called and were promised linens in 30 min, called again at 7 and 7:30 each time with empty promises of immediate help, went to the front desk at 8am, called again at 9 asking to speak to management and finally had linens changed at 9:30. With a totally stripped bed, nowhere to sit and being sequestered waiting for 3 hours was totally unacceptable.
Traveller from NC
This all-inclusive resort situated on the Riviera Maya is in Xpu-Ha, 15 km (9 mi) from Xcaret theme park, and 21 km (13 mi) …More
The resort is amazing, staff does wonderful job, the rooms need a little renovation, although we were barely in a room ever, it's just so much to do and enjoy!!! Love it and recommend it to everybody, unforgettable vacation!
Traveller from washington, dc
Located in Xpu-Ha, this beachfront hotel is connected to the convention center, 1.3 mi (2.1 km) from Chikinha Cenote, and 1.5 …More
Good stay, hotel dated but very quiet and peaceful. Lovely setting and great staff. Food isn't the best. But if you are looking for a quiet, peaceful trip with a great jungle setting and lots to look at and do then his is the place. My kids loved it. Very authentic. So much to see. Loved the cenote. That was the best to snorkel in. The water was so clear and I got to swim with a manatee for free. How many resorts have manatee's? It was great.
Traveller from canada
Located in Xpu-Ha, this beachfront resort is in a regional park and within 3 mi (5 km) of Xpu-ha Beach, Puerto Aventuras …More
My experience at this hotel was good. The room was clean and tidy. The staff was absolutely wonderful. They were extremely accommodating and very friendly. The hotel itself was nice with extremely close access to the beach (it's basically the front yard). It was quiet and nicely secluded. I must note there are no TV's in the rooms, which is fine, however a radio would have been nice, especially since there's also no WiFi access in the rooms. If you need to use any device that requires WiFi you must go to the restaurant to do so. If you're there for romance only, this is the perfect place.
Traveller from Dallas, TX
Nestled on the beach, this Xpu-Ha hotel is 1.9 mi (3.1 km) from Chikinha Cenote and 2.2 mi (3.5 km) from Xpu-ha Beach. Puerto …More
Just south of Puerto Aventuras, Xpu-Ha’s broad, powdery, white-sand beach is widely regarded among the peninsula’s most beautiful. There’s plenty of room to string up a hammock and relax, sunbathe, or swim in the surf.