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Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

Exterior
Free daily continental breakfast
Indoor pool
Room (Specialty) | In-room safe, desk, iron/ironing board, free cribs/infant beds
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Laundry
  • 24/7 front desk
$97
includes taxes & fees
Dec 5 - Dec 6

Explore the area

View in a map
1290 Arsenal St, Watertown, NY, 13601
  • Place, Salmon Run Mall
    ‪18 min walk‬
  • Place, Jefferson Community College
    ‪1 min drive‬
  • Place, Kostyk Field
    ‪2 min drive‬
  • Airport, Watertown, NY (ART-Watertown Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(70 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

  • 248 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Jetted Tub

7.4 out of 10
Good
(3 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(44 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Hearing Accessible (Mobility, Roll-In Shower)

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

8.8 out of 10
Excellent
(12 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Communications)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

Watertown hotel with restaurant
An indoor pool, a restaurant, and a business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG offers 115 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers an indoor pool, a terrace, and a vending machine. Onsite self parking is complimentary.

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant

Things to do

  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Watertown-Thousand Island
Holiday Inn Express Hotel Suites Watertown Thousand Island
Holiday Inn Express Hotel Island
Holiday Inn Express Island
Express Watertown Thousand
Holiday Inn Express Hotel Suites Watertown Thousand Island

Reviews

Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 710 out of 1010 reviews
Rating 8 - Good. 223 out of 1010 reviews
Rating 6 - Okay. 51 out of 1010 reviews
Rating 4 - Poor. 14 out of 1010 reviews
Rating 2 - Terrible. 12 out of 1010 reviews

Reviews

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
None
Stayed 1 night in Aug 2025

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Loud doors, no curfew for loud music

Very noisy all night music, doors slamming incredibly loudly
Stayed 1 night in Aug 2025

6/10 Okay

suzanne

Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2025

8/10 Good

Chin Ho

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean. The included breakfast quality is above average.
Stayed 1 night in Aug 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. The free breakfast was excellent.
Stayed 1 night in Jul 2025

10/10 Excellent

Lawrence

Stayed 2 nights in Aug 2025

10/10 Excellent

Darryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Bernadette

Stayed 1 night in Aug 2025

4/10 Poor

Janie

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

À ne pas reconmander

La chambre était très humide et c'était sale. Les meubles n'avaient pas été nettoyés, il y avait une bouteille vide dans un coin. Les draps étaient tout fripés et les lits étaient faits tout croches. Je me suis vraiment demandée si les draps avaient été changés.
Stayed 1 night in Aug 2025

10/10 Excellent

Cassie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff was incredibly friendly and welcoming. Our room was very clean as well as the breakfast buffet. The food was delicious and we slept well.
Stayed 1 night in Aug 2025

10/10 Excellent

Candice

Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Amenities
Fast charger on site - excellent!
Stayed 1 night in Aug 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Christie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

dennis

Traveled with partner
Liked: Amenities
Love the cookies at lobby and the delicious breakfast buffet. Front end staff are very welcoming
Stayed 1 night in Aug 2025

10/10 Excellent

Jose Luis

Stayed 3 nights in Aug 2025

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All nice
Stayed 1 night in Aug 2025

8/10 Good

Becky

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of restaurants in the area. Some walkable options. Good breakfast options at the hotel.
Stayed 2 nights in Aug 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jens, Gaiberg

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Stayed over a long weekend. Good breakfast. Staff filled up everything constantly. Close lots of (fast food) restaurants.
Stayed 3 nights in Aug 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Business traveler
Staff was horribly rude.
Stayed 1 night in Aug 2025