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SureStay Hotel by Best Western North Vancouver Capilano

Property class: 2.5

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Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

A modern hotel with a prominent sign, a covered entrance, and a parking area.
A swimming pool with a clear blue water, surrounded by a white fence, and adjacent to a building with multiple windows and a sloped roof.
A modern building with large windows and a covered walkway.
A restaurant with multiple tables and chairs, a kitchen area, and a view of greenery outside.
A hotel lobby with a reception desk, a trash bin, a small table with a chair, and a view of the street outside.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Laundry
The current price is $100
includes taxes & fees
Oct 7 - Oct 8

Explore the area

View in a map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Place, Park Royal
    ‪15 min walk‬
  • Place, Stanley Park
    ‪3 min drive‬
  • Place, Capilano Suspension Bridge
    ‪6 min drive‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪33 min drive‬

Room options

Suite-1 Queen Bed, Non-Smoking, Sofabed

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a bathroom with a mirror, and a small desk.

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(89 reviews)
  • 192 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a bathroom with a mirror, and a small desk.

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(47 reviews)
  • 192 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a bathroom with a mirror, and a small desk.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(15 reviews)
  • 192 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

A bathroom with a bathtub, toilet, and a shower curtain.

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 200 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a TV on a wooden dresser, a chair, an air conditioning unit, and a painting on the wall.

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 196 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, a bedside table with a phone, two wall-mounted lamps, and two framed pictures on the wall.

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(23 reviews)
  • 196 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with two beds, a bathroom with a mirror, and a small desk.

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

A hotel room with a bed, a bathroom with a sink and mirror, a bedside table with a phone, and a door leading to another room.

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.6 out of 10
Excellent
(48 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 queen beds, nonsmoking

A hotel room with two beds, a desk, a television, and a window with curtains.

2 queen beds, nonsmoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed, Nonsmoking

A hotel room with a bed, two bedside lamps, a nightstand, a chair, and a window with curtains.

1 King Bed, Nonsmoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a bed, a bathroom with a sink and mirror, a bedside table with a phone, and a door leading to another room.

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

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Exterior
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About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel in Pemberton Heights
This hotel features a restaurant, a seasonal outdoor pool, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This District of North Vancouver hotel also offers a seasonal outdoor pool, tour/ticket assistance, and laundry facilities. Complimentary self parking is available on site.

SureStay Hotel by Best Western North Vancouver Capilano has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
SureStay Hotel by Best Western North Vancouver Capilano has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May 21 to October 01
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Best Western Capilano

Best Western Capilano Inn

Best Western Capilano Inn North Vancouver

Best Western Capilano North Vancouver

Capilano Best Western

Capilano Inn

Best Western Capilano Hotel North Vancouver

Best Western Capilano Inn And Suites

Best Western North Vancouver

North Vancouver Best Western

Best Western Capilano Inn District of North Vancouver

Best Western Capilano District of North Vancouver

Surestay By Vancouver Capilano

SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 533 out of 1221 reviews
Rating 8 - Good. 398 out of 1221 reviews
Rating 6 - Okay. 149 out of 1221 reviews
Rating 4 - Poor. 76 out of 1221 reviews
Rating 2 - Terrible. 65 out of 1221 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Joann

Liked: Cleanliness, staff & service
Was an easy overnight stay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the cleanliness of the rooms and property and the pleasant and efficient staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the front desk were friendly and very helpful. Just a short visit this time, but we are always happy to stay here.
Stayed 1 night in May 2026
Verified review

8/10 Good

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for one night, good location too
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms
Stayed 1 night in Apr 2026
Verified review

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good price, clean.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Olmedo

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice location with clean and spacious rooms.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Meagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely maintained property. Comfortable beds, nice quiet rooms. Very clean but dated decor. Friendly staff.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly welcome and good sized rooms. Decor a little tired but otherwise everything you need
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to put your feet up and relax. There is much around to explore.
Stayed 1 night in May 2026
Verified review

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean room, nicely equipped kitchenette.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly front desk staff and a great breakfast place right there on site.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an ideal location. Prices are reasonable. And the staff are top notch.
Stayed 13 nights in Apr 2026
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and facility for an overnight stay. Clean, quiet and friendly staff👍
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities
Rooms were very clean, it was pretty quiet, helpful and friendly staff, great location for our needs and the restaurant had a great breakfast menu.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and had everything I needed.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Lillian

Liked: Staff & service, amenities
This property is older. The best part is the Dutch restaurant in the building by the lobby. It's not included but we enjoyed the food.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Everett

Liked: Cleanliness, amenities, property conditions & facilities
Super clean room, and a very good location
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Naghma

Liked: Cleanliness, staff & service
Nice comfortable beds. Small bathroom. Good for a night or two.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Anna

Parking was great! Area around the hotel was very congested on Saturday afternoon. The hotel itself is great value comparing to overpriced properties in downtown Vancouver.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Lee

Liked: Cleanliness, staff & service
Property is old but rooms are clean an bed was comfy. Its a grest option when looking for cheaper hotel in vancouver.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Surbhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and safe parking
Stayed 1 night in Apr 2026