AluaSun Lago Rojo

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property's dress code requires that gentlemen wear long trousers at dinner.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Contactless check-in and contactless check-out are available.

Service animals are allowed

Service animals are exempt from fees/restrictions

Humane animal treatment

Comprehensive food waste policy

Comprehensive recycling policy

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Caters to adults only

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Pets allowed in specific rooms only

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Debit cards not accepted

Gloves are available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

Property follows regional sanitization guidelines Safe Tourism Certified (Spain)

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Minimum guest age is 18

Individually-wrapped food options are not available

Gap period enforced between guest stays - 24 hours

Online penalty collection

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The seasonal pool will be open from April to October.

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.

Guests under 18 years old are not permitted at this adults-only property.

Only registered guests are allowed in the guestrooms.

In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 November to 30 April.

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Contactless check-in and contactless check-out are available.

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.