The Hotel grounds and staff were excellent. Beware of the service at the restaurants. I read many bad reviews about the service experience while dining and chose to eat at one anyway because of time. Waited a long time to be seated or served because the staff were more interested in decorating a Christmas tree. We saw several people leave while waiting. The Hotel was great but next time I will go somewhere else to dine.
Traveller from Cave City, AR
Located in Whitehaven, this hotel is 0.2 mi (0.4 km) from Graceland and 2.4 mi (3.8 km) from Full Gospel Tabernacle Church …More
The hotel is very unique housed in the former basketball arena shaped like a pyramid. The rooms are quite nice and furnished in a rustic manner. There can be a lot of walking involved in getting to your room if you are on the back side of the pyramid from the hotel entrance. There are only 2 public elevators - one on each side of the pyramid - and then one in the center of the store that goes up to a restaurant and observation deck. We found that the staff was not very well trained at the hotel and it took us at least 30 minutes to check in due to the lack of training. That was not a good start to the stay. I spoke to the hotel manager the next morning and she was appreciative of my comments, but totally oblivious to what had happened, including one couple demanding their money back and leaving as a result of the horrid check in experience. The only restaurant is "Uncle Buck's" and it has a very limited menu. The quality of the food is OK and the restaurant servers were friendly. There appears to be limited kitchen staff and the kitchen is located quite a way from the dining area so the service is not very quick. There are lots of goodies in the room from the store below as an incentive for buying more, and the fresh cookies in the room every night are a nice touch.
Located in Uptown, this hotel is within 1 mi (2 km) of Tennessee State Welcome Center, Fire Museum of Memphis, and Orpheum …More
Although located in northern Mississippi, Southaven is considered a suburb of Memphis, Tennessee, just 13 miles north. The DeSoto Civic Center, five miles from downtown Southaven, is home to the Mississippi RiverKings hockey team and hosts events ranging from circuses and country music concerts to boxing showdowns and monster truck bashes.