The staff was very friendly.
Breakfast was very good, variety excellent.
We requested a 3 persons room, and we got just a double room with an extra bed, almost no room to move.
The room was at the bottom floor next to the parking, so all night we heard cars open and closing doors, very unconformable. Very ba experience
We requested other room and they said that was too hot in the other side with bette view to the fields. No Airconditioning, only a ventilator.
We do not recommend this hotel
Traveller from Sweden
Located in Leutershausen, this hotel is 6 mi (9.7 km) from University of Heidelberg New Campus and within 12 mi (20 km) of …More
This is the second time I've stayed at the hotel. The rooms are supremely comfortable. But.....
Internet is still unreliable. How can a 5 star hotel in 2016 STILL have unreliable internet.
Next, I ordered room service. How hard is spaghetti? After 45 minutes I called to inquire about my order only to discover they had forgotten it. By then it was too late to eat so I went hungry. I would have expected the staff to have made a note about my complaint and for me to be offered an apology in the morning. Nope, zip.
These types of details are what a true 5 star hotel nails.
I will go back, but with lowered expectations.
This family-friendly Heidelberg hotel is located in Heidelberg City Centre, within 1 mi (2 km) of Heidelberg Theater and …More
An attraction along the renowned Bertha Benz memorial route, which celebrates the first long-distance motor car journey, Schwetzingen Castle is the city's most notable landmark. Visitors flock to the scenic grounds to appreciate the stunning gardens, influenced by conflicting European styles. Nearby, families can enjoy the delights of Bellamar, a fun indoor and outdoor water park.