I cannot say enough good things about this Hotel. The hotel is very centrally located. We were steps away from the heart of the fun. The hotel felt luxurious in every way. The front desk staff were amazingly accommodating, polite, kind and friendly! Our bell boy the day we left even came to get our bags from our room, right on time, and when he found out we had opted to take the ADO bus to the airport, he wheeled our luggage ALL THE WAY TO TEH BUS depot! It was only two blocks away but still!! Did we need a cab they would get it for us. The second night of our stay it was our 25 year anniversary and we found a beautiful card and the YUMMIEST chocolate covered strawberries in our room wishing us well. If we needed to make a call, they would call the number for us and then put the person through. They went above and beyond in every way. We came away and felt like we had made good friends. We would give this hotel more stars if we could. Wonderful! Oh the views from the top of the hotel were amazing.
Traveller from upstate NY
Situated on the Strip, this luxury hotel is within a 5-minute walk of Quinta Alegria and Nuestra Senora del Carmen Catholic …More
This hotel is very nice for someone that wants to explore Playa del Carmen, and have a nice clean room to sleep after. It is quiet as it is not on the 5th ave, which is a plus when you want to sleep. Rooms are clean and comfortable. The only cons are:
Rooms don't have a TV, and if you rented a car, the parking space is limited to 5 cars. But you can park safely on the street.
Traveller from San Antonio
Located in the heart of Playa del Carmen, this hotel is within a 10-minute walk of Yucatek Divers, Central Square, and …More
Won't stay anyplace else. Perfect location to beach and 5th ave. beautiful Mexican style decor. From the moment we arrived until we left staff was amazing. Thanks to hotel Cielo for making our vacation perfect.
Traveller from G
Located in the heart of Playa del Carmen, this hotel is within a 10-minute walk of Yucatek Divers, Playa del Carmen Maritime …More
Very nice hotel. Very clean. 3 pools, 3 hot tubs. Not a lot of rooms so not too crowded. The staff were very friendly and helpful. The hotel is located in a quiet area at walking distance from la Quinta Avenida. The breakfast is OK There is a restaurant that serves Italian food just across the street and the food was very good! I would definitely recommend this hotel.
Traveller from Montreal, QC
Located in the heart of Playa del Carmen, this hotel is steps from Central Square and Nuestra Senora del Carmen Catholic …More
Pocket Guide: Riviera Maya Playa del Carmen Hotels
Still small enough to explore on foot, Playa del Carmen has a relaxed, yet cosmopolitan feel, with a variety of hotels, shops, and restaurants ranging from causal to upscale. European-style sunbathing is common on beaches. Playa is a popular jumping-off point for day trips to Xcaret, Xel-Ha, Tulum, and other peninsula attractions, and a passenger ferry makes frequent runs to Cozumel.