All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Not included
Some rates at Grand Hyatt Playa Del Carmen Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Grand Hyatt Playa Del Carmen Resort features a full-service spa, 4 outdoor swimming pools, a sauna, and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.
14 meeting rooms are available. This luxury hotel also offers a children's pool, spa services, and a terrace. For a surcharge, an airport shuttle (available on request) is offered to guests. Parking is available onsite for a surcharge.
Grand Hyatt Playa Del Carmen Resort has designated areas for smoking.
Grand Hyatt Playa Del Carmen Resort offers 314 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Each accommodation is individually furnished. 47-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Valet parking (surcharge)
Available in all rooms: Free WiFi , Free wired internet , High-speed internet access
Available in some public areas: Free WiFi
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Sushi 'n' Raw Bar - This beachfront sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
La Cocina - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.
Cenote Spa has 8 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna, a 24-hour fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at 3:00 PM
Check-in time ends at 6:00 AM
Minimum check-in age is: 21
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Service animals are allowed Service animals are exempt from fees/restrictions Property follows sanitization practices of COVID-19 Guidelines (WHO) Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Guest accommodation is sealed after cleaning Electrostatic spray is used for disinfection Cashless transactions are available Masks are not compulsory at the property Bed sheets and towels are washed at a temperature of at least 60°C/140°F Pets cannot be left unattended Commonly-touched surfaces are cleaned with disinfectant Reservation is not required for facilities onsite Property confirms they are implementing guest safety measures Property is cleaned with disinfectant Security system Protective clothing is not available to guests Guests are provided with free hand sanitizer Staffed front desk Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico) Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt) LGBTQ friendly Property confirms they are implementing enhanced cleaning measures Smoke detector Individually-wrapped food options are available Individually-wrapped food options are available for breakfast Individually-wrapped food options are available for lunch Parking height restrictions apply Individually-wrapped food options are available for dinner Individually-wrapped food options are available through room service Debit cards No gap period between guest stays
Pool access available from 8:00 AM to 8:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
Parking height restrictions apply.
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).