"The "Extras" Do Require Something Extra Apparently"
We are frequent customers of Drury Inn, but this stay was a little disappointing. First, the room we checked into obviously had been smoked in. When I called the front desk to ask about it, the facility was fully booked, so the front desk person came up and sprayed it with Febreeze. It didn't fix the problem, but it did make it better and I appreciated the staff doing something immediately. As the stay went on, however, their were things that just got under my skin a little. We stayed 3 nights, and on the second night, I went to the beverage station to get a decaf coffee, but there was no cream. When I asked the front desk person if she could please get me some cream, she said, "No, I'm sorry. I cannot get you cream." No reason, no explanation, just "no." Then, on the last day, I asked if we could extend our checkout by one hour due to our tournament schedule, I was told no again. I even offered to pay for the additional time, and was simply told "no." In all of our years of staying with Drury, I've never encountered this many denials of our requests. Drury is consistently $50-$75 more expensive per night than their competitors, so you expect a little more with the increase in price. This stay was definitely a disappointment.
Traveller from Springfield, MO