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Aparthotel

Pan Pacific Serviced Suites Kuala Lumpur

5.0 star property

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Photo gallery for Pan Pacific Serviced Suites Kuala Lumpur

Outdoor pool
Couples treatment rooms, body treatments, body scrubs, facials, massages
Exterior
Premium bedding, down comforters, in-room safe, desk
Breakfast area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Dryer
  • Washer
  • Parking available
  • Spa
$180
includes taxes & fees
Dec 16 - Dec 17

Explore the area

View in a map
Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Changkat Bukit Bintang
    ‪3 min walk‬
  • Place, Berjaya Times Square
    ‪5 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪7 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪53 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, down comforters, in-room safe, desk

Suite, 2 Bedrooms

  • 807 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, down comforters, in-room safe, desk

Deluxe Suite, 2 Bedrooms

  • 818 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms | Premium bedding, down comforters, in-room safe, desk

Premier Suite, 2 Bedrooms

  • 861 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down comforters, in-room safe, desk

Suite, 1 Bedroom

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, down comforters, in-room safe, desk

Deluxe Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom (1 King Bed)

Premium bedding, down comforters, in-room safe, desk

Premier Suite, 1 Bedroom (1 King Bed)

  • 624 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom (2 Twin Bed)

Wardrobe

Premier Suite, 1 Bedroom (2 Twin Bed)

  • 624 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom

Premium bedding, down comforters, in-room safe, desk

Executive Suite, 1 Bedroom

  • 624 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Pan Pacific Serviced Suites Kuala Lumpur

5-star aparthotel in Bukit Bintang
Along with a full-service spa, this smoke-free aparthotel has an outdoor pool and a fitness center. WiFi in public areas is free. Additionally, valet parking, coffee/tea in a common area, and massage/treatment rooms are onsite. Each apartment provides a Smart TV with digital channels, plus a kitchenette with a refrigerator, an oven, and a microwave. Comforts include premium bedding and a down comforter, and guests will also appreciate thoughtful touches like bathrobes and slippers. Change of towels is available on request.
Pan Pacific Serviced Suites Kuala Lumpur offers 210 air-conditioned accommodations with washers/dryers and safes. Accommodations offer separate sitting areas and include dining tables. Beds feature down comforters and premium bedding. 55-cm Smart televisions come with digital channels. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kuala Lumpur aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
St. Gregory has 6 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is open daily.
In addition to a full-service spa, Pan Pacific Serviced Suites Kuala Lumpur features an outdoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. This 5-star property offers access to a meeting room and coworking spaces. This luxury aparthotel also offers a children's pool, spa services, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Pan Pacific Serviced Suites Kuala Lumpur is a smoke-free property.

Property amenities

Pool/Spa

  • 6 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Massage
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (MYR 2.20 per night)
  • Valet parking on site (MYR 40 per day)

Family friendly

  • Children's pool
  • Free crib

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven

Dining

  • Coffee and tea in common areas
  • Dining table

Bedrooms

  • Down comforter
  • Premium bedding
  • Rollaway/extra bed: MYR 180 per night

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Living spaces

  • Dining table
  • Separate sitting area

Entertainment

  • 55-cm smart TV with digital channels

Laundry

  • Washer/dryer

Work spaces

  • Coworking space
  • Desk chair
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Electrical adapters
  • Housekeeping (daily)
  • Iron/ironing board
  • Multilingual staff
  • Phone
  • Safe

Location highlights

  • Near a metro station
  • Near an outlet shopping mall

Things to do

  • Billiards/pool table
  • Children's pool
  • Gym
  • Shopping mall

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 210 units
  • 25 floors
  • Banquet hall
  • Bed sheets changed on request
  • Electric car charging station
  • Soundproofing
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 180.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Covered self parking fee: MYR 2.20 per night
  • Valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 180.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

PAN Pacific SS Kuala Lumpur
Pan Pacific Serviced Suites Kuala Lumpur Aparthotel
Pan Pacific Serviced Suites Kuala Lumpur Kuala Lumpur
Pan Pacific Serviced Suites Kuala Lumpur Aparthotel Kuala Lumpur

Reviews

Pan Pacific Serviced Suites Kuala Lumpur Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 156 out of 214 reviews
Rating 8 - Good. 43 out of 214 reviews
Rating 6 - Okay. 9 out of 214 reviews
Rating 4 - Poor. 0 out of 214 reviews
Rating 2 - Terrible. 6 out of 214 reviews

Reviews

8/10 Good

Calvin

Liked: Cleanliness, room comfort

Second Time Staying and still loving it

Second time staying here. Every thing was great. The only thing that peeves me is that the TV is not syncing. The voice on the TV shows does not match the show. it seem to be a couple seconds slower. Also some channel like HBO voices does not even match up and has some weird sound. Other then that everything was good. The hotel even let me have a late check out at 2pm. Staffs were friendly and helpful too.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lucien De, Dawesville

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay I have to say. Check in was chaotic and should be improved. Hotel sent a basket of fruit as an apology. Staff excellent. Great area to stay. Would definitely return.
Stayed 7 nights in Aug 2025

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sensational hotel - perfect location for KL. Central to so many different shopping and dining areas. The hotel and staff were great, and loved the rooftop pool at night.
Stayed 3 nights in Jul 2025

8/10 Good

Yogeswar Lal

Stayed 1 night in Aug 2025

10/10 Excellent

Wei Ming, Singapore

Stayed 1 night in Jul 2025

8/10 Good

peter

Traveled with family
Liked: Cleanliness, room comfort
Nice hotel
Stayed 4 nights in Jul 2025

10/10 Excellent

ZAINAH

Traveled with family
Liked: Cleanliness, room comfort
Front desk staff name Ummi is pleasant and always smile t
Stayed 3 nights in Jul 2025

10/10 Excellent

Riyaz

Traveled with family
Liked: Cleanliness, room comfort

Great hotel in a great location

Great hotel, as advertised. Friendly, hard-working staff. Excellent location. Enjoyed the breakfast.
Stayed 5 nights in Jul 2025

8/10 Good

ALEXANDER, Montreal

Liked: Cleanliness
Stayed 6 nights in Jul 2025

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, room comfort

3rd Stay and there will be more!

This is our 3rd stay here in Pan Pacific and we will definitely come back as the location is superb! Close to everything but far enough away from the busy streets just outside Pavilion Mall. Ms. Farah was amazing! So friendly and personable when she checked us in and also what a friendly smile to greet us at breakfast. The only thing that I could find that was the not so pleasant were the smells/odours that were the emanating from the drain from the bathroom floor. Occasionally it would clear up but it was there during our entire stay. I would suggest that the hotel conduct more frequent sanitising cleaning throughout their drainage system. Other than this the room was very clean and everything in great working order.
Stayed 4 nights in Jul 2025

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Pan Pacific in KL was excellent, the facilities were very nice and the breakfast and bed were outstanding. I recommend
Stayed 5 nights in Jul 2025

10/10 Excellent

Li-Ling

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
We killed a cockroach on the 1st day n found more baby cockroaches on the table the next day. Not a very pleasant experience
Stayed 2 nights in Jul 2025

8/10 Good

RICHARD LEE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights here. Really nice modern rooms and friendly polite staff. Only bad thing is the wifi only puts out 30mbps. Highly recommend staying here.
Stayed 4 nights in Jun 2025

10/10 Excellent

Onel, Tamarac

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Fast elevator. Good breakfast. It’s great have a washer and dryer in the room. Suites are great.
Stayed 3 nights in Jun 2025

10/10 Excellent

Wee

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jun Jie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Surendra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Jun 2025

8/10 Good

Calvin Mang Yau

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room in a good location
Stayed 3 nights in Jun 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to stay while exploring KL. The rooms are modern, clean and spacious. Amenities in room included washer and dryer. We booked the 2 bedroom 2 bath suite, perfect for a family of four. Everything you need within walking distance - Sungei Plaza, Pavillion, night market.
Stayed 5 nights in Jun 2025

10/10 Excellent

Siew yen serene

Traveled with family
Liked: Cleanliness, room comfort
Our 4th checkin for 2 bedroom Deluxe. Their standard in facility, cleanliness and service are always maintained and always keep us on the best comfort. We will be back. Great location surrounding with lots of shopping, restaurants and including local food shop. 5min walk to MRT/LRT that bring to other part of KL conveniently
Stayed 3 nights in Jun 2025

10/10 Excellent

Leonard

Liked: Cleanliness, room comfort
Wonderful location! Great service and well kept property.
Stayed 2 nights in Jun 2025

10/10 Excellent

MOHAMMED

Liked: Cleanliness, amenities, property conditions & facilities
Usually a review has pros and cons. I can’t find a single flaw with this hotel. Service was excellent all the way from check in to check out. The location is ideal for a city. Real in KL.
Stayed 2 nights in May 2025

10/10 Excellent

nick

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Very close to shopping. Lot 10 next door. Pavilion 7 min walk. Jslan Alor ect nearby. Single bedroom spacious and well maintained / new. Has washing / dryer. Gym well equipped. Brealfast good.
Stayed 3 nights in May 2025

10/10 Excellent

Chantale, Outremont

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel
Stayed 3 nights in May 2025