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Hilton Knoxville

3.5 star property

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Alfresco dining, open daily
Property video
Breakfast, lunch, dinner served; southern cuisine
65-inch LCD TV with satellite channels, TV, pay movies
Superior Room, 2 Queen Beds, City View | Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
$123
includes taxes & fees
Mar 8 - Mar 9

Explore the area

View in a map
501 W Church Ave, Knoxville, TN, 37902
  • Place, Knoxville Convention Center
    ‪3 min walk‬
  • Place, Tennessee Theatre
    ‪3 min walk‬
  • Place, Market Square
    ‪3 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪19 min drive‬

Room options

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area | 65-inch LCD TV with satellite channels, TV, pay movies

Parlor, King Murphy Bed and Sofa Bed

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room,1 King Bed Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout drapes

Room,1 King Bed Accessible, Bathtub

8.6 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower) | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, River View

Premium bedding, in-room safe, desk, blackout drapes

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, Multiple Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Superior Room, Multiple Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, 1 King Bed, City View

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Superior Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Superior Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed

9.0 out of 10
Wonderful
(149 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(171 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Knoxville

Hotel in Downtown Knoxville
Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Hilton Knoxville offers 320 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Knoxville features a 24-hour fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and 11 meeting rooms. Event facilities measuring 16000 square feet (1486 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 35 per night; includes in/out privileges)
  • Valet parking on site (USD 38 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1109 out of 1890 reviews
Rating 8 - Good. 394 out of 1890 reviews
Rating 6 - Okay. 237 out of 1890 reviews
Rating 4 - Poor. 83 out of 1890 reviews
Rating 2 - Terrible. 67 out of 1890 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Alycia

Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere!
Stayed 2 nights in Nov 2025

2/10 Terrible

Andrew

Business traveler
Disliked: Property conditions & facilities
This has been my worst hotel stay for business trips to date. I want to start by saying, the staff is amazing, friendly, and attentive. They are great. One of the 3 elevators works. There are lines on every floor to use the elevator. The WiFi does not work. I tried troubleshooting with the lady at the front desk, it shows as available but has no capabilities. I had a good amount of work to do, and was unable to do any of it. I went to the gym and used the treadmill - there was no water in the water station. Other gym users expressed frustration too. Frankly, I want a refund or some compensation for this stay. The state of the hotel completely hindered any productivity I needed for this trip.
Stayed 1 night in Nov 2025

2/10 Terrible

James

Disliked: Cleanliness, amenities, property conditions & facilities
Room was cancelled because Expedia didn’t send information over. Called Expedia and call taker wouldn’t listen and rushed through doing her job. Would not recommend or use this service again unless Expedia helps for my inconvenience
Stayed 2 nights in Nov 2025

8/10 Good

charles

Liked: Cleanliness
gave me wrong room
Stayed 4 nights in Nov 2025

10/10 Excellent

Betty

Stayed 3 nights in Nov 2025

2/10 Terrible

Jerica, Bartlett

Disliked: Cleanliness
Stayed 2 nights in Nov 2025

6/10 Okay

Adrienne

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was very nice. Room was not as clean as it could be. There was hair on surfaces and on the towels. The sink didn’t drain very well and at one point some sort of sediment came up from the sink drain
Stayed 3 nights in Nov 2025

4/10 Poor

Thomas, Brentwood

Liked: Cleanliness
Disliked: Amenities
Elevators didn't work. 20 minute wait times. No compensation. Valet and "pass thru" car lanes blocked preventing entry. Car allowed to park and walk away in pass thru lane!?!? HVAC didn't work. Pot smoke filled hallway. No room service until repeated calls.
Stayed 2 nights in Nov 2025

10/10 Excellent

Chanoah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay was wonderful and the staff was beyond helpful!!
Stayed 2 nights in Oct 2025

4/10 Poor

Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities
My flight was delayed, and I called, they said my room will be saved. So I got there, and my king bed was gone, and I was given two queens. Not such a big deal except for the fact that I planned this trip for three months with my girlfriend. Then the elevators are down, you have to wait for a long amount of time to go up or come down. I would just walk up the stairs or down, but we around the 16th floor. Any of this in an of itself is not the end of the world, but when you’re paying over $300 a night doesn’t seem right.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for the UT Knoxville football game. The hotel had live music on the patio both Friday and Saturday nights. There was food options on the patio or you could eat in the restaurant. Our room was good. The staff was very nice. When we checked in late Thursday night the front desk was not able to assign the king size room we had reserved. There was an issue with the system. They did apologize. We did not park a vehicle. The hotel is very conveniently located to Market Square. in the system, but they did apologize.
Stayed 3 nights in Nov 2025

10/10 Excellent

Gretchen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location, self park availability adjacent to hotel; clean, nice views
Stayed 2 nights in Nov 2025

4/10 Poor

alina

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel needs to be modernized. Rooms and grounds need upkeeping very old and a bit run down.
Stayed 3 nights in Nov 2025

6/10 Okay

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The location is the best part about this hotel, especially if you want to stay somewhere within walking distance of UTs campus. The staff at check in and the restaurant were amazing. The hotel is very quiet and has a Starbucks and a restaurant downstairs which is very nice. The cons: the building is very old. The elevators don’t all work so you will wait a very long time for an elevator. The rooms are outdated. Our sink was clogged where it would fill up to the top brushing our teeth or washing our faces and even though they came to “fix” it, it was not resolved. Expedia had this property listed as “free breakfast”. It was NOT free. We had 2 adults and 2 children staying in our room. We were given a voucher for 2 people only, up to $18 per person to use for the “restaurant” for breakfast. We went one time- if was a buffet- and we were charged $18 per child and $28 per adult. We ended up with a bill for $82 for breakfast as they included a 25% tip as well (to be fair the service was good getting us drinks but it was a buffet). Parking also is more than Expedia listed. On game weekends, parking is $55 per day and is the same if you valet or self park. All in all, great location and convenient but hotel was run down and had lots of extra costs.
Stayed 2 nights in Nov 2025

6/10 Okay

Mary

Stayed 2 nights in Nov 2025

10/10 Excellent

Heather

Stayed 1 night in Oct 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and being close to the event we were attending at the convention center as well as being able to walk to shopping and restaurant areas. They were refurbishing the elevators so that was a long wait at times but that should be complete soon. I would stay again.
Stayed 2 nights in Nov 2025

2/10 Terrible

Avi

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one elevator was working. It took me 25 minutes to go down form the 18 floor in 20 minutes in starbucks to get coffee. This is unacceptable I lost my meeting. Beside the fact the bathroom was run down. I will never ever stay there again.
Stayed 1 night in Nov 2025

10/10 Excellent

Juno

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
建築較為老舊，所以隔音不是太好，但是人員服務熱忱佳，位置也算方便？
Stayed 4 nights in Nov 2025

4/10 Poor

Lucy

Traveled with group
Disliked: Cleanliness, amenities
Worn - need refresh. Carpets in halls and rooms dirty. Seems to have had a lot of hard usage.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cassidy

Stayed 2 nights in Nov 2025

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities
Room
Stayed 1 night in Oct 2025

6/10 Okay

Nicola

Liked: Cleanliness, property conditions & facilities
Average. No fan in bathroom. Lots noise coming through walls and ceiling
Stayed 2 nights in Oct 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, location was great. Clean room. Parking attendants were also very helpful. We will be back.
Stayed 2 nights in Oct 2025