It is a lovely resort with individual villas that vary greatly in condition. We stayed in a courtside villa that needed a lot of repairs. The bed was very uncomfortable. The toilet handle had to be held down in order to flush the toilet completely. The bathtub backed up with water every time the shower was on. The shower head fell from its bracket when turning the shower on. One of the light bulbs was burned out over the bathroom sink. The villa was very dusty and in need of a good cleaning.
Traveller from Greenville, SC
Nestled on the beach, this Kiawah Island condominium resort is within 1 mi (2 km) of Night Heron Park and Turtle Point Golf …More
"Be cautious if you're booking a villa thru Expedia"
There was confusion for first timers. Although listed on Expedia As a room choice for Sanctuary hotel, a villa is actually individually owned and managed separately from the hotel. The location is different, and you can't use the hotel gym or pools as a villa guest. The villa is not bad, but it is not what you see advertised here for the Sanctuary hotel. If you can adjust your expectations for a nice beach rental, it is a economic choice. In our case, we had no idea until one day prior to travel when we unexpectedly found out. It was too late to make any changes. Some of the villa staff need more training. We requested to replace a broken pack n play, which never happened the first night, and were wakened up 7:20 in the morning even if we told them not to call the landline. Chris and Brent from the management team saved the day for us by apologizing with thoughtful gifts, but obviously I wish none of these happened in the first place. Loved the island itself, and will try to book the REAL hotel room next time, definitely NOT through Expedia!
Traveller from Charlotte, NC
Nestled on the beach, this Kiawah Island resort is within 1 mi (2 km) of Night Heron Park and Turtle Point Golf Course …More