The hotel and the staff are almost great.
Sometimes, the staff at the check-in desk should be more welcoming, greeting guests when they come in, but overall it was very nice.
There are only two more reasons why I didn't rate it with 5 stars. The first one is that someone knocks on your door every morning, around 8 / 8:30 am, asking if you want to send something to the laundry / dry cleaning service - the solution would be to have a door hanger indicating if the guests require the service or not, instead of knocking doors.
The second one is that the bathroom door is a barn-style door, which leaves a space between the door and the wall, so there's' no privacy at all... very uncomfortable.
This family-friendly Tlalnepantla de Baz hotel is within 3 mi (5 km) of Mundo E Shopping Center, Divertido, and Plaza …More
Excellent hotel for this area of Mexico City!! My room was perfect and comfortable. Nice helpful staff. Delicious buffet breakfast included in the price. I liked the fact that the hotel is located in a shopping mall, with my favorite Sanborn's Restaurant, Starbucks, other restaurants, shops and a cinema. Taxi service was helpful. My only complaint, slow internet!!
Traveller from San Jose del Cabo
Situated in the business district, this hotel is 1.9 mi (3 km) from Mundo E Shopping Center and within 6 mi (10 km) of Plaza …More
Nice friendly staff but not been able to communicate in english was a problem. I had to pay about 60 USD for dimner ☺️☺️☺️ because of this otherwise they were ok. Breakfast was good. However no fridge in the room. Room was spacious n neat with all basic neccesities.
Traveller from Nigeria, West Africa
Situated in Naucalpan, this hotel is within 3 mi (5 km) of Divertido, Los Remedios National Park, and Centro Banamex …More
In the northern part of Mexico City, the Industrial Area includes the municipalities of Naucalpan de Juarez and the city of Tlalnepantla de Baz. Heavily industrialized, the area also contains many retail businesses and several large, open-air markets. In pre-Columbian times, Naucalpan was knows as the kingdom of Tacuba. Today, it is the hometown of the famous Mexican rock band Café Tacuba.