This is the second time I've stayed at the hotel. The rooms are supremely comfortable. But.....
Internet is still unreliable. How can a 5 star hotel in 2016 STILL have unreliable internet.
Next, I ordered room service. How hard is spaghetti? After 45 minutes I called to inquire about my order only to discover they had forgotten it. By then it was too late to eat so I went hungry. I would have expected the staff to have made a note about my complaint and for me to be offered an apology in the morning. Nope, zip.
These types of details are what a true 5 star hotel nails.
I will go back, but with lowered expectations.
This family-friendly Heidelberg hotel is located in Heidelberg City Centre, within 1 mi (2 km) of Heidelberg Theater and …More
The staff was very friendly.
Breakfast was very good, variety excellent.
We requested a 3 persons room, and we got just a double room with an extra bed, almost no room to move.
The room was at the bottom floor next to the parking, so all night we heard cars open and closing doors, very unconformable. Very ba experience
We requested other room and they said that was too hot in the other side with bette view to the fields. No Airconditioning, only a ventilator.
We do not recommend this hotel
Traveller from Sweden
Located in Leutershausen, this hotel is 6 mi (9.7 km) from University of Heidelberg New Campus and within 12 mi (20 km) of …More
Awesome location right on the square with the Cathedral, cafes,,and kiosks steps away. Ate in the dining room and had excellent service with a great dinner. The hotel was unique and tourists were taking pictures of the front of the building because it was old and ornate compared to all the surrounding buildings. Rooms were not large but comfortable.
Traveller from New Hampshire
Located in Heidelberg City Centre, this hotel is within 1 mi (2 km) of Heidelberg Church of the Holy Spirit and Heidelberg …More
The hotel is in a prime location in Mannheim, next to the Wasserturm and minutes by foot to the downtown shopping districts. We were upgraded to a suite upon check-in, which was outstanding. The rooms are modern, well-furnished, and very clean. In all, an excellent experience!
Located in the center of Mannheim, this family-friendly hotel is within a 5-minute walk of Friedrichsplatz, Mannheim Water …More
Amongst the warmest regions in Germany, Heidelberg is a picturesque riverside town set in a steep valley in the Odenwald. Home to one of Europe's oldest universities, the city is abundant with history, owing its rustic charm to the baroque surroundings which were spared during WWII. The Gothic castle looms over the Old Town, where visitors can explore narrow streets and browse the local market.