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Get an overview of this hotel
4-star hotel in Hamburg City Center

Popular property highlights

Free WiFi
Pets allowed
Smoke-free property
24-hour front desk
Concierge services

Location

Located in Neustadt, this boutique hotel is within a 10-minute walk of Neuer Wall, Hamburg City Hall, and St. Michaelis Church. Miniatur Wunderland and Hamburg Dungeon are also within 15 minutes. Stadthausbrücke S-Bahn and Rodingsmarkt U-Bahn are within a 5-minute walk.

Hotel Features

Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a snack bar/deli. WiFi in public areas is free. Other amenities include valet parking, concierge services, and dry cleaning.

Room Amenities

All 128 rooms offer thoughtful touches like free minibar items and bathrobes, as well as comforts such as premium bedding and down comforters. Free WiFi and room service are standard, as are flat-screen TVs with cable channels.

Languages Spoken

  • English

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Double Room Small

Bed Count 1 King Bed Maximum Occupancy 2 Max
$215* Per night/room Aug 16 - Aug 17

Double Room Medium

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room X-Large

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room Large

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 42 for adults and EUR 14 for children (approximately)
  • Valet parking fee: EUR 37 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 4:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Service animals are allowed

Service animals are exempt from fees/restrictions

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Property confirms they are implementing enhanced cleaning measures

Debit cards

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50 per night.

Pet Policy

  • Pets allowed for an extra charge of EUR 20 per pet, per night
  • Dogs only
  • 1 per room
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

We should mention

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Hotel Names

  • Tortue Hamburg Hotel
  • Tortue Hotel
  • Tortue Hamburg Hotel
  • Tortue Hamburg Hamburg
  • Tortue Hamburg Hotel Hamburg

Hotel Amenities

Property Features

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary. This business-friendly hotel also offers a terrace, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge).

Tortue Hamburg is a smoke-free property.

  • Terrace
  • Luggage storage
  • Newspapers in lobby (surcharge)
  • Elevator
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Number of bars/lounges - 2
  • Concierge services
  • Snack bar/deli
  • 24-hour front desk
  • Porter/bellhop
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 2018
  • Total number of rooms - 128
  • Number of floors - 5
  • Dry cleaning/laundry service
  • Free WiFi
  • Number of buildings/towers - 1
  • Valet parking (surcharge)
  • Smoke-free property

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli

Room Amenities

Tortue Hamburg offers 128 air-conditioned accommodations with free minibar items and safes. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Coffee/tea maker
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free local calls
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Desk
  • Premium bedding
  • Free bottled water
  • Slippers
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Down comforter
  • Minibar (stocked, free items)
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Toothbrush and toothpaste available on request

Parking

Valet parking (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 1:00 PM.

Brasserie - This brasserie specializes in French cuisine.

JIN-GUI - This restaurant specializes in Asian cuisine. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Reviews

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