Expedia failed to inform us that the hotel is not accessible from the road in front due to major earthworks. The whole of Albert street is blocked! Drove around in Auckland's heavy traffic, one way streets, and in rain trying to find out how to access the hotel for almost 1 hour before parking 500 metres from the hotel and going there on foot! Hotel manager informed me they made Expedia aware of this, but Expedia failed to inform me, or give me alternative directions before or after I booked. Not good enough! The hotel was nice, so pity that Expedia ruined this leg of our vacation.
This Auckland Apartment is in the city's central business district, two blocks from the Sky Tower and shopping on Queen …More
"Hotel Fantastic- Booking through Expedia Tragic "
The hotel experience was fabulous, the hotel itself I would so recommend, it is situated really well if you are going to shows, but is also a lovely walk down queen street to the Viaduct. The staff are fantastic, very welcoming and can not do enough for you. As far as experience with the booking, that was tragic, I used expedia and unfortunately after this experience will never use again. I had an original booking, plans changed so I rang up and added a day at the begining and took the last day off at the end, this was completed and i had my bookings. When I got to the hotel I was informed that yes, I had two bookings a new one for the earlier day, but the last day had not been taken off, so I was obliged the pay for this. This is were the fun began. The hotel did warn me that this happens and good luck getting it cancelled, even though it was not my fault !! I made 3 phone calls three days in a row, with the shortest call being 21 minutes, being told each time after explaining, that no they did not have a record of my first call (even though you are told all calls are recorded.) They put me on hold, said they had spoken to the hotel booking office, yes it was sorted and yes they will send an email, this on the 3 occasions did not happen. The morning of the last day I made a call and literrally had to please my case, finally something was done. I think this was very unprofessional. I still have not heard any feedback.
Connected to Aotea Centre, this atrium-style hotel is also just a few blocks from the nightlife and cafés of Karangahape …More
The lobby is beautiful. The hotel is in the center of downtown and easily accessible to everything. The room was very comfortable with a good view. Staff was very, very helpful. Good value for the price.
Traveller from Houston, Texas, USA
Set atop SKYCITY Auckland Convention Centre, this hotel is across the street from Sky Tower and the SKYCITY Auckland …More
We stayed at this hotel because someone else chose it. It was a boutique hotel and usually I avoid. We had a very early morning departure and breakfast had been included in our room rate. We were to leave before the restaurant opened. They offered a box breakfast for our group. I was surprised at the warm pastries, juice, fruit and yogurt packaged for us.
The stay was a very pleasant surprise.
Located in Auckland Central Business District, this luxury hotel is within a 10-minute walk of Queen Street Shopping District …More
Just 10 km south of the CBD, the stretch of suburbia from Greenlane and east to Ellerslie is mainly residential. Notable exceptions include historic 120 hectare Cornwall Park and One Tree Hill Domain, Ellerslie (horse) Racetrack, and Ellerslie Convention Centre. Greenlane is considered an antiques centre, and also offers the 1920s Lido Cinema and a decent selection of cafés, restaurants, and bars.